At a Glance
- Tasks: Provide top-notch customer service and support daily freight operations.
- Company: Join a dynamic and growing freight company in Southall.
- Benefits: Monday to Friday hours, supportive team, and career development opportunities.
- Other info: Exciting role with varied tasks and a positive team culture.
- Why this job: Be part of a fast-paced logistics environment and make a real impact.
- Qualifications: Experience in customer service and knowledge of CargoWise is essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Southall
Hours: Monday - Friday 8:00am-4:00pm or 9:00am-5:00pm
About the Role
We are currently recruiting for a Customer Service Control Tower Support position on behalf of a busy and growing freight company. This is a fantastic opportunity for someone with strong customer service experience and knowledge of CargoWise to join a fast‑paced logistics environment. The successful candidate will play a key role in supporting customers, coordinating shipments and assisting with the day‑to‑day running of two key client accounts, ensuring a high level of service is maintained at all times.
Key Responsibilities
- Providing excellent customer service to clients via phone and email
- Supporting the Control Tower team with daily freight operations
- Assisting with the day‑to‑day management of two key client accounts
- Updating and maintaining shipment information using CargoWise
- Monitoring shipments and ensuring customers are kept informed throughout the process
- Handling customer queries and resolving issues efficiently
- Liaising with internal departments, suppliers, and transport partners
- Managing multiple tasks and prioritising workloads effectively
- Ensuring all administration and system updates are completed accurately
Key Requirements
- Previous experience within freight/logistics is preferred
- Working knowledge of CargoWise is essential
- Strong general computer skills
- Excellent communication and customer service skills
- Ability to work well as part of a team
- Comfortable working in a busy, fast‑paced environment
- Highly organised with the ability to manage multiple tasks effectively
- Positive attitude with a proactive approach to work
Whats on Offer
- Monday to Friday working hours
- Supportive team environment
- Opportunity to develop within a growing freight business
- Varied and fast‑paced role
- Salary up to GBP30K
Customer Service Control Tower Support employer: First Choice Staff
Join a dynamic and supportive team at our growing freight company in Southall, where your customer service skills will shine in a fast-paced logistics environment. We offer a Monday to Friday work schedule, competitive salary up to GBP30K, and ample opportunities for professional development, ensuring you thrive while contributing to the success of key client accounts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Control Tower Support
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like First Choice Staff and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at First Choice Staff!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like First Choice Staff keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service Control Tower Support
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to First Choice Staff:This is your chance to really connect with the team at First Choice Staff. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at First Choice Staff
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with First Choice Staff.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show First Choice Staff that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at First Choice Staff. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
