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- Tasks: Be the go-to person for customers, solving shipping issues and ensuring smooth operations.
- Company: Join a well-established forwarder with a focus on customer service excellence.
- Benefits: Competitive salary, Monday to Friday hours, and a dynamic work environment.
- Why this job: Make a real difference in customer satisfaction while developing your career in logistics.
- Qualifications: Experience in Ocean Import Trade and strong communication skills are essential.
- Other info: Fast-paced role with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
We are working with an established forwarder who is looking to recruit an Ocean Import Customer Service Coordinator.
GENERAL PURPOSE OF THE POSITION
The Customer Service Coordinator acts as the first point of contact for the customer and resolves any problems or concerns with the receiving, storing, and shipping of goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Use the most appropriate method of communication (telephone, e-mail, MS Teams, and letters) when being the first point of contact for all customers.
- Develop and maintain effective working relationships with key customers to create more business opportunities.
- Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.
- Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame.
- Coordinate with overseas agents/partners to effectively monitor the progress of customer orders and update the customer accordingly.
- Support the Sales team by handling, processing, and following up rate quotations within timescales set by Management.
- Pro-actively place calls with customers, assisting them with any problems they may have, providing advice on all ETAs, vessel details, expected deliveries, and any other requirements they may have in a professional manner.
- Be a focal point for all queries from Key Account Customers.
- Any other duties as required by management for the smooth and efficient operation of the department.
Experience Required
- Good experience within Ocean Import Trade (Asia preferable but not essential).
- Knowledge managing shipment bookings directly with clients and overseas agents.
- Good understanding of shipping schedules and carrier procedures.
- Good communication skills by email and phone.
- Understanding of carrier freight rates is an advantage.
- Good understanding and knowledge to create customer quotations, both FCL/LCL is an advantage.
- Attention to detail, good organiser, and enjoys a busy environment.
Monday to Friday 9am-5pm. Salary depends on experience. If you have not heard from us within 7 days, then your application has been unsuccessful.
Ocean Import Customer Service Coordinator in Chelmsford employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Customer Service Coordinator in Chelmsford
✨Tip Number 1
Make sure you know your stuff! Brush up on your ocean import knowledge and be ready to chat about it. We want to see that you understand the ins and outs of shipping schedules and carrier procedures.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, we need to see that you can handle customer queries like a pro. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a champ! Reach out to people in the industry and connect with potential colleagues. We love seeing candidates who are proactive and engaged in the community.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way for us to see your application and get you in front of the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Ocean Import Customer Service Coordinator in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ocean Import Customer Service Coordinator role. Highlight your experience in ocean import trade and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to customer service and communication, as these are key for us at StudySmarter.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Whether it's through your CV or cover letter, make sure to highlight your ability to liaise effectively with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at First Choice Staff
✨Know Your Stuff
Make sure you brush up on your knowledge of ocean import trade, especially if you have experience with Asia. Familiarise yourself with shipping schedules, carrier procedures, and freight rates. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Communication is Key
Since this role involves a lot of communication with customers and overseas agents, practice how you articulate your thoughts. Use clear and concise language, and be ready to demonstrate your ability to handle queries professionally. Think about examples from your past experiences where you successfully resolved customer issues.
✨Build Rapport
During the interview, try to establish a connection with your interviewer. Show enthusiasm for building relationships with key customers, as this is crucial for the role. Share any relevant experiences where you developed strong working relationships and how it benefited your previous employers.
✨Be Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Prepare to give examples of how you've handled busy environments in the past. This will reassure the interviewer that you can thrive in a fast-paced setting, just like the one they offer.
