At a Glance
- Tasks: Manage ocean and air freight shipments from booking to delivery while ensuring top-notch customer service.
- Company: Established, employee-owned freight-forwarding business with a supportive culture.
- Benefits: Competitive salary, profit share bonus, and opportunities for skill development.
- Other info: Friendly environment with career growth as the business expands.
- Why this job: Join a dynamic team and make an impact in international freight operations.
- Qualifications: 12 months' experience in ocean freight forwarding and strong organisational skills.
OCEAN FREIGHT OPERATOR
Want to apply Read all the information about this position below, then hit the apply button.
COLESHILL, B46
£30,000 - £38,000
Import / Export / Ocean Freight / Sea Freight
This is a hands-on role, managing ocean and air import and export shipments from initial booking through to final delivery, while supporting the wider operations team and ensuring consistently high levels of customer service.
The successful candidate will have solid practical experience within ocean and air freight forwarding, be confident managing multiple shipments and priorities, and have the communication skills to build strong relationships with customers, suppliers and overseas partners.
Key Responsibilities
Manage ocean and air freight import and export shipments from booking through to final delivery.
Coordinate both Less than Container Load (LCL) and Full Container Load (FCL) shipments.
Arrange bookings with shipping lines, freight agents, hauliers and overseas partners.
Prepare, check and process shipping and customs documentation accurately and efficiently.
Coordinate customs clearance, collections and final deliveries.
Monitor shipment progress and proactively provide customers with clear and timely updates.
Identify and resolve operational issues, delays, documentation discrepancies and shipment queries.
Obtain, compare and negotiate competitive freight rates with carriers and suppliers.
Prepare accurate customer quotations and ensure all costs and sales charges are recorded correctly.
Check supplier invoices and ensure operational files are accurate, complete and up to date.
Develop and maintain strong working relationships with customers, shipping lines, overseas agents and hauliers.
Support, guide and supervise members of the ocean freight team.
Ensure all operations are carried out in accordance with company procedures and relevant customs, shipping and compliance requirements.
Assist with air freight and international courier shipments when required.
Contribute to the continuous improvement of operational processes and customer service standards.
Experience & Skills
Minimum12 months' experience in ocean freight forwarding.
Practical experience managing bothimport and export shipments.
Hands-on experience with LCL and FCLoperations.
Good working knowledge of ocean and air freight documentation, processes and procedures.
Strong organisational skills with excellent attention to detail.
Good knowledge of customs procedures and international freight regulations
Ability to manage multiple shipments, deadlines and priorities effectively.
Whats on offer:
Profit share bonus scheme.
The opportunity to join an established, employee-owned freight-forwarding business.
A varied and hands-on role covering international freight operations.
A friendly, supportive and collaborative working environment. xiskglj
The opportunity to develop your skills, responsibilities and career as the business continues to grow.
If you have hands-on ocean freight forwarding experience and are ready to take the next step in your career, we would be delighted to hear from you.
Ocean Freight Operator in Birmingham employer: First Choice Staff
Join a leading organisation in the Freight and Logistics sector as a Warehouse Operator FLT, where you will be part of a dynamic team dedicated to excellence in supply chain operations. Enjoy a supportive work culture that values reliability and teamwork, with opportunities for personal growth and development in a stable Monday to Friday role. With a focus on employee well-being and continuous support, this position offers a rewarding environment for those looking to make a meaningful impact in their careers.
