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- Tasks: Deliver top-notch customer service and manage orders in a fast-paced environment.
- Company: Dynamic manufacturing company in Marston Green, Birmingham.
- Benefits: Competitive salary of £37,700, full-time role, and permanent position.
- Other info: Opportunity for growth and collaboration with a supportive team.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 37700 - 37700 £ per year.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, delivering excellent customer service, and supporting both customers and internal teams. You will play a key role in managing customer orders, coordinating deliveries, handling quotations, and ensuring a seamless experience from enquiry through to fulfilment.
Key Responsibilities- Manage incoming customer calls, taking orders and directing enquiries where required.
- Prepare quotations for new enquiries and process confirmed orders.
- Raise production orders for the factory and monitor progress.
- Manage customer stock levels for call-off orders, including reordering and re-quoting when needed.
- Take ownership of aged stock management and provide updates to the Sales Director.
- Coordinate customer deliveries, making amendments and updates as required.
- Liaise with the Transport Team to ensure orders are scheduled and delivered on time.
- Resolve customer issues and complaints efficiently, including delivery and production-related matters.
- Maintain and update customer account information accurately.
- Work closely with Accounts to resolve pricing or order queries.
- Manage and prioritise the shared orders inbox.
- Support the wider Sales Team, including external Sales Representatives.
- Provide cover for the Customer Services Manager when required.
- Strong planning, organisation, and prioritisation skills.
- Excellent communication skills, particularly over the phone.
- Previous customer service experience.
- High attention to detail and accuracy.
- Ability to multitask and meet deadlines in a busy environment.
- A positive, team-oriented attitude with a willingness to help others.
Customer Service Executive in Birmingham employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member. This will help you feel more confident when managing customer calls and handling enquiries.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you've juggled multiple tasks successfully. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team!
We think you need these skills to ace Customer Service Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show you can thrive in a fast-paced environment like ours.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Don’t forget to mention your ability to manage customer orders and resolve issues efficiently.
Show Off Your Communication Skills: Since this role involves a lot of phone communication, make sure to showcase your excellent communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've successfully handled customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at First Choice Staff
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with managing customer orders, coordinating deliveries, and handling quotations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to handle calls and enquiries effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. Think of specific instances where your planning and organisation made a difference in your previous roles. This will reassure them that you can thrive in a fast-paced environment.
✨Bring a Positive Attitude
A positive, team-oriented attitude is essential for this role. During the interview, convey your enthusiasm for helping others and working collaboratively. Share examples of how you've contributed to a team or supported colleagues in the past to reinforce this trait.