At a Glance
- Tasks: Manage end-to-end Ocean Import processes and ensure compliance with strict SOPs.
- Company: Join a well-established agent in the logistics industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Opportunity to work closely with experienced professionals and develop your career.
- Why this job: Be part of a dynamic team that values customer service and operational excellence.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are working with an established agent who is looking to recruit an Ocean Import Operator. The role involves:
- Completion of end-to-end Ocean Import forwarding activities.
- Following strict and time-sensitive SOPs/KPIs to ensure compliance.
- Working closely with internal and external customers.
- Focusing on customer service.
- Using Next Gen/MS Office as requested.
- Ensuring timely invoicing, job costing, Customs Entries, and milestone updates using NextGen/MS Office within the required timeframe.
- Supporting month-end department compliance and cost control.
- Preparing and submitting internal and customer-specific reports within deadlines.
- Resolving customer and supplier queries promptly.
- Assisting senior forwarders, Supervisor, and line manager where required.
- Ensuring all reports, including internal and customer-specific, are completed within the deadline.
- Adopting Best Practices and supporting rates reviews with the Operations Manager.
- Maintaining customer relationships and participating in customer reviews and development initiatives.
Ocean Import Operator in Basildon employer: First Choice Staff
Join a dynamic team as an Ocean Import Operator where your contributions are valued and recognised. Our company fosters a collaborative work culture that prioritises customer service and compliance, offering ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive environment that encourages innovation and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Import Operator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and be ready to discuss how your skills align with their needs, especially around customer service and compliance.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've resolved customer queries or improved processes in past roles. This will demonstrate your ability to handle the fast-paced environment of an Ocean Import Operator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Ocean Import Operator in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Import Operator role. Highlight your experience with end-to-end forwarding activities and any relevant software skills, like NextGen or MS Office. We want to see how your background aligns with our needs!
Showcase Customer Service Skills:Since customer service is key in this role, don’t forget to include examples of how you've successfully managed customer relationships in the past. We love seeing candidates who can demonstrate their ability to resolve queries promptly and effectively.
Be Detail-Oriented:Pay attention to detail in your application. Mention your experience with compliance, invoicing, and reporting. We appreciate candidates who understand the importance of following strict SOPs and meeting deadlines, so make that clear!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at First Choice Staff
✨Know Your Ocean Import Basics
Make sure you brush up on your knowledge of ocean import forwarding activities. Understand the end-to-end process and be ready to discuss how you’ve handled similar tasks in the past. This will show that you’re not just familiar with the role, but that you can hit the ground running.
✨Familiarise Yourself with SOPs and KPIs
Since the role involves strict adherence to SOPs and KPIs, it’s crucial to demonstrate your understanding of these concepts. Prepare examples of how you’ve followed procedures in previous roles and how you ensured compliance with time-sensitive tasks.
✨Customer Service is Key
The job focuses heavily on customer service, so be prepared to share specific instances where you’ve gone above and beyond for a customer. Highlight your communication skills and how you resolve queries promptly, as this will resonate well with the interviewers.
✨Show Your Tech Savvy
Since the role requires the use of Next Gen and MS Office, make sure you’re comfortable discussing your experience with these tools. If you have any specific achievements or efficiencies you’ve created using these platforms, be sure to mention them during the interview.
