At a Glance
- Tasks: Be the friendly face of customer service, handling queries and supporting operations.
- Company: Join a leading international Freight Forwarder with a dynamic team.
- Benefits: Earn £13.55 per hour with flexible working hours and valuable experience.
- Other info: Temporary role starting in October with potential for future opportunities.
- Why this job: Make a difference during peak times while developing your customer service skills.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
Our client, a leading international Freight Forwarder, is currently looking for a Customer Service Administrator to join their busy Service Centre in Basildon. This is a temporary position to support our client during their busy peak period, starting in October.
You will be the first point of contact for both internal and external customers, providing a professional, efficient and high level of customer service while ensuring company procedures, compliance requirements and performance targets are met.
Working Hours: Monday to Friday 10:00am - 6:30pm
Pay Rate: £13.55 per hour
The Role:
- Act as the first point of contact for all internal and external customers contacting the Service Centre.
- Answer incoming calls professionally and efficiently.
- Respond to customer queries in line with company standards and procedures.
- Deal professionally with customers visiting the Service Centre.
- Respond to problem shipments and ensure redistribution is arranged in accordance with company standards.
- Act as the Service Centre receptionist.
- Represent the company in a professional and positive manner.
- Provide administrative and operational support to ensure the smooth running of the Service Centre.
- Use a range of computer systems and applications as part of your daily duties.
- Plan and organise your workload to ensure maximum efficiency.
- Manage day-to-day tasks and seek support when required.
- Work effectively as part of a team to achieve service and performance targets.
- Communicate effectively with colleagues to ensure consistently high service levels.
- Follow all company procedures, including Health & Safety and Working Time regulations.
- Maintain a professional appearance, including wearing the required uniform and ID pass.
- Carry out any other reasonable duties as required.
What We're Looking For:
- Excellent communication skills, both written and verbal.
- Good IT and computer skills.
- A strong customer-focused attitude.
- Ability to work effectively as part of a team.
- Excellent organisational skills and attention to detail.
- Ability to manage a busy workload and work to deadlines.
- Previous administration or customer service experience is preferred.
- Professional and positive approach to dealing with customers and colleagues.
Additional Information:
This is a temporary position to support our client during their busy peak period, starting in October. Successful candidates will be required to complete a DBS (Disclosure and Barring Service) check and five years of employment/reference history checks following the initial interview stage.
Please note: If you have not heard from us within 7 working days of your application, please assume that your application has been unsuccessful on this occasion.
Customer Service Administrator in Basildon employer: First Choice Staff
Join a leading organisation in the Freight and Logistics sector as a Warehouse Operator FLT, where you will be part of a dynamic team dedicated to excellence in supply chain operations. Enjoy a supportive work culture that values reliability and teamwork, with opportunities for personal growth and development in a stable Monday to Friday role. With a focus on employee well-being and continuous support, this position offers a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Basildon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like First Choice Staff.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like First Choice Staff. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Basildon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to First Choice Staff.
How to prepare for a job interview at First Choice Staff
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in First Choice Staff's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services First Choice Staff offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
