AOG - Customer Relationship Clerk x2 - 4on 4off Nights 7pm to 7am

We have a great opportunity for an AOG – Customer Relationship Clerk x2 to join our clients Aerospace team in Heathrow. This role will be working 4 on 4 off with shift pattern of 7pm to 7am.

The Aerospace team provides individual solutions for the aerospace customers transport and logistics needs, ensuring critical components reach their destination safely and efficiently. Your role would involve building close relationships with all Customers, Company offices, Overseas agents and Service providers.

• End to End responsibility for handling and coordination of both import and export aerospace shipments.

• Monitor customer shipments in order to provide proactive updates to customers and to problem solve in anticipation of a customer complaint.

• Document, investigate and conduct root cause analysis on any deviations using company systems.

• Pro-actively advise and consult Customers to ensure satisfaction.

• Assisting customers as well as colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.

• Building strong customer relationships and ensure that customer requirements are met.

• Develop strategies to streamline processes, reduce costs, and enhance efficiency in airfreight operations.

• Experience in either freight forwarding or transport planning with key focus on air logistics.

• Knowledge of aerospace or AOG shipments would be advantageous.

• Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge

• Strong customer service orientation with excellent telephone manner and communication skills

• Excellent knowledge of MS office features, especially excel.