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- Tasks: Lead a team in managing airfreight exports for the pharma industry.
- Company: Established organisation with a focus on customer service and compliance.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact in the medical field while developing your leadership skills.
- Qualifications: Experience in freight forwarding and knowledge of pharma regulations required.
- Other info: Dynamic role with opportunities for growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are working with an established organisation who are looking to recruit an Airfreight Export Supervisor.
As an Airfreight Export Supervisor you’ll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Previous Pharma experience essential.
Key Activities:
• Supporting and coordinating in the movement (via air export) of pharma product & other goods required within the medical industry.
• Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
• Adhere to Customs Compliance procedures and documentation.
• Manage and Build Customer Relationships.
• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
• Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
• Liaise directly with overseas offices on shipment planning and coordination.
• Maintain mandatory milestones and remarks through CargoWise (internal system).
• Use CargoWise to create, manage and maintain shipments.
• Support the measurement of Key Performance Indicators & ensure Job Files are fully and accurately completed reflecting all commercially relevant information and services provided.
• Manage allocated customers against agreed SOPs.
• Update internal complaints tools with all required inputs including root cause and solution.
• Engage and grow all people in area of responsibility through the implementation of Active Leadership.
• Identifying and supporting key areas of added value to the customer.
• Participate & lead Weekly Team briefing sessions.
• Complete all statutory and mandatory training.
• Manage Compliance procedures and documentation.
• Any other duties as required.
Skills and Experience:
• Knowledge of Freight Forwarding industry: Exports/Imports & related processes.
• Previous experience within the Freight Forwarding Industry (knowledge in pharma related movements essential).
• Experience of HMRC procedures (knowledge of CDS).
• Proven Exports/Imports experience with a good knowledge of Customer Service, processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motivate a team to achieve KPI’s.
• Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Results driven and good attention to detail.
• Good written and spoken English and excellent telephone and e-mail skills.
• Good ability to learn new computer systems.
• Able to prioritise and perform under pressure.
• Self-directed working style.
HOURS: , Monday – Friday
Salary based on experience
·If you have not heard back from us within 7 days your application has been unsuccessful.
Airfreight Export Supervisor employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airfreight Export Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the airfreight and pharma sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs compliance and GDP regulations. Show that you’re not just a candidate, but someone who understands the ins and outs of the industry.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with carriers and handling agents, being able to articulate your thoughts clearly will set you apart. Maybe even do a mock interview with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Airfreight Export Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Airfreight Export Supervisor role. Highlight your previous pharma experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage customer relationships and lead a team effectively.
Showcase Your Attention to Detail: In the freight forwarding industry, attention to detail is crucial. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at First Choice Staff
✨Know Your Pharma Stuff
Make sure you brush up on your knowledge of the pharmaceutical industry, especially regarding airfreight regulations and temperature requirements. Being able to discuss specific examples of how you've handled pharma products in the past will show that you're the right fit for the role.
✨Master CargoWise
Since you'll be using CargoWise for managing shipments, it’s crucial to familiarise yourself with this system before the interview. If you can demonstrate your understanding of how to create and manage shipments effectively, it’ll give you a significant edge.
✨Show Off Your Leadership Skills
As an Airfreight Export Supervisor, you'll need to lead a team. Prepare to share examples of how you've motivated and coached teams in the past. Highlight any specific KPIs you've helped achieve and how you engaged your team to reach those goals.
✨Build Rapport with Customer Service Examples
Customer relationships are key in this role. Think of instances where you've gone above and beyond for a customer or resolved a tricky situation. Being able to articulate these experiences will showcase your interpersonal skills and commitment to excellent service.
