At a Glance
- Tasks: Manage airfreight import shipments and provide top-notch customer service.
- Company: Join a medium-sized forwarder with a focus on teamwork and support.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Opportunity to build relationships and enhance your logistics expertise.
- Why this job: Be the key link in ensuring smooth air import operations and customer satisfaction.
- Qualifications: Experience in air imports and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a Medium Forwarder who have an existing opportunity for an Air Import Customer Service Coordinator.
The role is providing excellent customer service and operational support to all import airfreight shipments.
Working closely with customers, overseas agents, internal teams to ensure shipments are processed smoothly .
Role
Involves: Manage and oversee all aspects of airfreight import shipments from origin to delivery.
Handle daily customer enquiries, providing updates on shipment status and resolving any issues promptly.
Liaise with customers and overseas partners to ensure timely movements of freight.
Record, monitor and resolve service failures or customer complaints in a professional manner.
Build and maintain strong relationships with key customers and suppliers.
Support the invoicing process by checking files for accuracy and profitability.
A good understanding of pricing with the ability to complete quotations.
Obtain clearance instructions from customs and liaise with the clearance team.
Experience.
Previous experience in Air Imports essential for the role.
Basic knowledge of Cross trade procedures.
Knowledge of customs processes and procedures.
Excellent communication and customer service skills.
