At a Glance
- Tasks: Manage air imports and provide top-notch customer service while coordinating shipments.
- Company: Join a dynamic freight forwarding team with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of a crucial role in logistics, impacting global trade every day.
- Qualifications: Experience in freight operations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a freight forwarder to join our team as an Air Import Customer Operations Agent. The role focuses primarily on Air Imports with some Road Import duties, requiring excellent customer service and strong communication skills.
Responsibilities
- Prepare and present quotes for primarily Air and some Road consignments.
- Provide Customer Service Excellence through verbal and written communications.
- Complete assigned tasks within agreed timeframes.
- Book and sell shipments according to both customer and client schedules.
- Ensure data and security integrity of customer and client information.
- Coordinate with other offices and groups.
- Coordinate transport with UK and overseas approved strategic service partners.
- Provide guidance on appropriate paperwork for customs clearance.
- Prepare and coordinate all freight documentation including airway bills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and other supporting documents.
- Prepare and complete Customs Control submissions for imports.
- Work with all types of cargo and associated tasks.
- Use company vehicles on occasion to deliver and collect paperwork or shipments.
- Undertake training courses required to understand and complete job tasks.
- Co‑ordinate group project tasks as directed.
- Apply temperature control experience for pharmaceutical shipments.
Qualifications
- Experience in UK and international freight, preferably within the pharmaceutical sector.
- Temperature control experience related to pharmaceutical logistics.
- Excellent written and verbal communication skills.
- Willingness to learn and adapt.
Hours
Monday‑Friday, either 08:00‑16:30 or 09:30‑18:00.
Air Import Customer Operations Agent employer: First Choice Staff
Join our dynamic team as an Air Import Customer Operations Agent, where we prioritise customer service excellence and foster a collaborative work culture. Located in a vibrant area, we offer competitive benefits, ongoing training opportunities, and the chance to work with a diverse range of cargo, particularly in the pharmaceutical sector. Our commitment to employee growth and a supportive environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Air Import Customer Operations Agent
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like First Choice Staff and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at First Choice Staff!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like First Choice Staff keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Air Import Customer Operations Agent
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to First Choice Staff:This is your chance to really connect with the team at First Choice Staff. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at First Choice Staff
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with First Choice Staff.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show First Choice Staff that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at First Choice Staff. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
