Air Import Agent in Feltham

Our client is looking for an experienced Air Import Agent – Sunday to Thursday 7am to 3.30pm

SUMMARY DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import

department.

KEY RESPONSIBILITIES:

Ensure smooth and timely freight process flow.

Ensure accurate and timely data entry into our operating system.

Track and trace Air Import files as required.

Ensure timely delivery of freight to customers for Import shipments.

Ensure documents are timely sent to customer or broker for customs purposes.

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).

Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency.

Ensure all customers standard operating procedures are followed and updated in the DLSOP.

Meet KPI standards, as per the companys procedures.

Overseas communications, timely responses to emails and requests (internal and external)

Meets company standards of 52 hours training per year per employee.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

SKILLS

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills.

Good computer skills (Excel, Word).

Fluent in English.

Education and Experience:

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

The hours are Sunday to Thursday 7am to 3.30pm

Salary based on experience

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.