We are working with a medium-sized freight forwarder, who is looking to recruit an Airfreight Export Clerk.
Role involves:
- Liaising with overseas branches and internal customers.
- Dealing with internal and external customers on a day-to-day basis.
- Communicating with all new and regular customers regarding queries and issues through regular contact by telephone.
- Handling incoming calls and emails from customers for new bookings using appropriate documentation.
- Ensuring all special requirements or instructions are clearly specified.
- Ensuring accurate accruals and cost accuracy.
- Maintaining accuracy and timeliness of documentation (HAWB/MAWB/DUCR/MUCR) to meet KPI requirements.
- Reviewing all customer booking instructions to ensure understanding and compliance.
- Ensuring full understanding and strict compliance with customs processes and procedures.
- Managing all mandatory data accurately and promptly.
- Understanding of the airfreight product including Incoterms.
- Responding to customer booking requests and overseas agents.
- Entering HM Customs entry procedures.
- Raising sales invoices accurately within KPI timescales.
- Developing effective relationships and negotiating with carriers and overseas agents.
- Completing quotes.
- Supporting month-end finance processes.
Experience Needed:
- Start-to-finish export role, providing high-standard customer service to UK customers and overseas offices.
- Working within an export team and being a team player.
- Managing a joint email inbox.
- Handling new shipments and making bookings with airlines.
- Completing export customs entries and collections.
- Preparing quotations.
- Possession of a dangerous goods certificate or training is an advantage.
- Completing HAWB and MAWB documentation.
- Supporting the supervisor.
- Working hours: Monday to Friday, 9am-5.30pm.
- Benefits: 30 days holiday including bank holidays.
Application:
Please forward CVs to sue.stone@firstchoiceuk.com.
If you do not hear from us within 7 days, your application has been unsuccessful.
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Contact Detail:
First Choice Staff Recruiting Team