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- Tasks: Ensure excellent customer service through customs clearances, quotes, and shipment arrangements.
- Company: Dynamic aerospace company near Heathrow with a focus on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Be part of a collaborative team with flexible on-call duties.
- Why this job: Join a fast-paced industry and make a difference in global logistics.
- Qualifications: Experience in exports/imports and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client close to Heathrow is looking to recruit an Aerospace Operator. The position is focused on ensuring we meet our customer’s expectations by providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required. The candidate should be prepared to be involved in multi-modal activities as required and provide support to the supervisor during holiday and absent periods from the office. The role is mainly Exports; Imports is Road from Europe knowledge of T1's is beneficial.
Key Activities:
- Remain in contact with customers and suppliers to maintain relationships
- Be a part of the on-call rota contracted to a 1 in 3 weeks basis
- Cost control
- Completion of end-to-end forwarding activities as the individual role requires
- Follow strict and time-sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of CargoWise/MS office as requested
- Ensure invoicing and job costing are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Assist Supervisors and line managers where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
Aerospace Operator employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aerospace Operator
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work close to Heathrow. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs clearances and multi-modal activities. We want you to shine when discussing how you can meet customer expectations!
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've maintained relationships and resolved queries in past roles. It’s all about making a great impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Aerospace Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. We want to see how your skills match the role of an Aerospace Operator, so don’t be shy about showcasing your knowledge of customs clearances and multi-modal activities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Remember, we love seeing enthusiasm for customer service and problem-solving skills.
Showcase Your Attention to Detail: In this role, following strict SOPs and KPIs is crucial. Make sure your application reflects your attention to detail—check for typos and ensure everything is formatted neatly. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at First Choice Staff
✨Know Your Stuff
Make sure you brush up on your knowledge of customs clearances and the specifics of exports and imports, especially road transport from Europe. Familiarise yourself with T1's as it could give you an edge in the interview.
✨Customer Service Focus
Since the role is heavily centred around customer service, be prepared to discuss how you've handled customer relationships in the past. Think of specific examples where you went above and beyond to meet a customer's expectations.
✨Show Your Team Spirit
This position involves supporting supervisors and working closely with colleagues. Be ready to share experiences that highlight your teamwork skills and how you’ve contributed to a positive work environment.
✨Be Ready for the Rota
The on-call rota is a key part of this job, so show your willingness to be flexible. Mention any previous experience with on-call duties or how you manage your time effectively to handle such responsibilities.