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- Tasks: Support customers with banking needs and deliver exceptional service.
- Company: Join a friendly, customer-focused building society in Ballymena.
- Benefits: Earn £13.46 per hour plus bonuses and enjoy a supportive team.
- Other info: Fixed-term contract with opportunities for growth in a respected organisation.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Previous customer service experience and GCSEs in Maths and English.
The predicted salary is between 24500 - 24500 £ per year.
We are recruiting for a Customer Service Advisor to join a well-established building society in Ballymena on a 9 month fixed-term contract. It's a great opportunity to be part of a friendly, customer-focused team.
Working Hours & Pay:
- Monday to Friday, 9:00am - 5:00pm (1-hour lunch)
- £13.46 per hour (£24,500 per annum), plus £150 for working 1 Saturday every 3 months
About the Role:
You’ll be the face and voice of the branch, supporting customers with everyday banking needs including account queries, mortgages, opening accounts, cash handling, and incoming calls. It’s a varied, people-focused role ideal for someone who enjoys helping others and delivering great service.
The ideal candidate will:
- Have previous experience in a customer-facing role
- Hold GCSEs (or equivalent) at Grade C or above, including Maths and English
- Be willing to work 1 Saturday every 3 months
What You’ll Get in Return:
- A valuable opportunity with a respected and established building society
- Competitive salary and additional Saturday bonus
- A supportive team environment where your contribution truly matters
- A fixed term contract in a well-established building society
The next Steps:
Contact Sarah OHagan in our Ballymena office or email your CV to us. First Choice is an equal opportunities employer.
Skills:
- Cash handling
- Inbound Customer Service
- Customer Service & Sales
Customer Service Assistant employer: First Choice Selection Services Ltd
Contact Detail:
First Choice Selection Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure you research the building society before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle different situations, like a difficult customer or a complex account query. This will help you feel more confident during the interview.
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions matter, and being punctual shows that you respect the time of the hiring team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our friendly team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about helping customers and how you fit into our building society's values. Keep it friendly and engaging!
Showcase Your Skills: Don’t forget to mention your cash handling experience and any previous roles where you’ve dealt with customers. We love seeing how you’ve made a difference in past positions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at First Choice Selection Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Assistant role. Familiarise yourself with common banking terms and services, as well as the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be ready to share examples from your previous experience where you provided excellent service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused environment.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you describe a time when you had to multitask?' Practising your responses will help you articulate your thoughts clearly during the interview. Remember, it's not just about what you say, but how you say it!
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.