At a Glance
- Tasks: Manage a busy switchboard, routing calls and providing excellent customer service.
- Company: Join the South Eastern Health and Social Care Trust at Ulster Hospital.
- Benefits: Weekly pay, paid annual leave, and pension scheme included.
- Other info: Flexible shifts with potential for extension and growth opportunities.
- Why this job: Be the first point of contact, making a difference in healthcare communication.
- Qualifications: 1 year of relevant experience and strong communication skills required.
The predicted salary is between 12.75 - 12.75 £ per hour.
First Choice are currently recruiting a Switch Board Operator on behalf of the South Eastern Health and Social Care Trust, to work at their Ulster Hospital Dundonald Site. This is a full time role, initially required for 3 months, with the possibility of extension. Hours of work for this position will be based on a weekly Monday - Sunday rota, shift patterns will be: 8am - 4pm, 2pm - 10pm.
Pay rate:
- £12.75 Per Hour M - F
- £17.22 Per Hour Saturday
- £21.55 Per Hour Sunday
The successful candidate must demonstrate full flexibility to work weekdays, weekends, and rotational shifts. They should possess excellent communication and resilience skills, with the ability to manage a high volume of incoming calls in a fast-paced environment, including responding calmly and professionally to callers experiencing distress.
Main duties:
- Manage a high-volume multi-line switchboard, accurately routing internal and external calls across multiple hospital and community healthcare sites.
- Provide a professional first point of contact for patients, visitors, staff, and external agencies, delivering excellent customer service at all times.
- Respond promptly to emergency and priority calls, following established escalation procedures to support critical incidents.
- Operate telecommunications systems, paging equipment, and emergency bleep services to ensure timely communication across clinical and non-clinical departments.
- Maintain confidentiality and handle sensitive information in accordance with NHS information governance and data protection policies.
What We Need From You:
- At least 1 years relevant experience in a similar role.
- Ability to work unsupervised and under own initiative.
What We Will Offer You:
- Weekly pay
- Paid annual leave
- Inclusion into our company pension scheme
The Next Steps:
Contact Jonny Bill on Email your CV to Apply via link. First Choice is an equal opportunities employer.
Switch Board Operator TLNT1_NI in Belfast employer: First Choice Selection Services Ltd
First Choice is an exceptional employer, offering a supportive work environment at the South Eastern Health and Social Care Trust's Ulster Hospital Dundonald Site. With competitive pay rates, weekly pay, and paid annual leave, we prioritise employee well-being and professional growth. Our inclusive culture fosters teamwork and resilience, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Details:
First Choice Selection Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switch Board Operator TLNT1_NI in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Choice Selection Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Choice Selection Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Switch Board Operator TLNT1_NI in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Choice Selection Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at First Choice Selection Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Choice Selection Services Ltd!
How to prepare for a job interview at First Choice Selection Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
