At a Glance
- Tasks: Support the Complaints Department by processing enquiries and maintaining accurate records.
- Company: First Choice, a supportive employer with a focus on equal opportunities.
- Benefits: Immediate start, full-time hours, and competitive pay of £14.06 per hour.
- Other info: Opportunity for long-term employment in a dynamic work environment.
- Why this job: Gain valuable administrative experience while making a difference in service user feedback.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
The predicted salary is between 29000 - 30000 £ per year.
First Choice are currently recruiting for an Administrative Officer to join the Complaints Department in Antrim. This is a full-time position working Monday to Friday, 9:00am to 5:00pm, with a pay rate of £14.06 per hour. We can offer an immediate start for this role and it is expected to last around 3 months.
The successful candidate will support the effective handling and processing of complaints and enquiries in line with the Service User Feedback Policy and Procedure. Duties will include:
- Processing complaints and enquiries
- Maintaining accurate records on the Datix database
- Monitoring responses
- Supporting complaint investigations
Applicants should have previous administrative experience, strong communication and organisational skills, excellent attention to detail, and the ability to handle confidential information professionally.
Essential Skills
- Previous administrative experience
- Strong organisational and time management skills
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to work independently and manage competing priorities
- Proficient in Microsoft Office and database systems
- Experience handling confidential information appropriately
What we will offer you:
- Immediate start
- Full time employment for a long term, temporary assignment
- Competitive pay rate of £14.06
Contact Ruth Minford or Sarah OHagan for more information. Email your CV to apply. First Choice is an equal opportunities employer.
Admin Support - band 4 JBLE1_NI in Antrim employer: First Choice Selection Services Ltd
First Choice is an excellent employer, offering a supportive work environment in Antrim where you can make a meaningful impact by assisting in the effective handling of complaints. With a competitive pay rate and the opportunity for immediate start, we prioritise employee growth and development while fostering a culture of equality and respect. Join us to enhance your administrative skills and contribute to a vital service that values your input.
Contact Details:
First Choice Selection Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support - band 4 JBLE1_NI in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Admin Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your previous experience aligns with the skills they're looking for, like attention to detail and handling confidential information.
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, share examples of how you've managed competing priorities in past roles. This will demonstrate that you can handle the demands of the position effectively.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you're serious about landing that Admin Support gig. We’re here to help you every step of the way!
We think you need these skills to ace Admin Support - band 4 JBLE1_NI in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administrative experience and skills that match the job description. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrative Officer position. Be sure to mention your strong communication skills and attention to detail, as these are key for us.
Showcase Your Organisational Skills:In your application, give examples of how you've managed competing priorities in the past. We love seeing candidates who can juggle tasks effectively, especially in a busy environment like the Complaints Department.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and ensures your application gets to us without any hiccups!
How to prepare for a job interview at First Choice Selection Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the Complaints Department's processes and the Service User Feedback Policy. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your previous administrative experience and how it relates to the job. Be ready to discuss specific examples of how you've handled complaints or enquiries in the past, and how your organisational skills have helped you manage competing priorities effectively.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Prepare to demonstrate both your written and verbal communication abilities, perhaps by discussing a time when you successfully resolved a complaint.
✨Dress the Part
Even if the role is administrative, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and respect the interviewers' time.
