At a Glance
- Tasks: Support the Complaints Department by processing enquiries and maintaining accurate records.
- Company: First Choice, a supportive employer with a focus on equal opportunities.
- Benefits: Immediate start, full-time hours, and competitive pay of £14.06 per hour.
- Other info: Opportunity for long-term employment in a dynamic work environment.
- Why this job: Gain valuable administrative experience while making a difference in service user feedback.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail.
The predicted salary is between 29000 - 30000 £ per year.
First Choice are currently recruiting for an Administrative Officer to join the Complaints Department in Antrim. This is a full-time position working Monday to Friday, 9:00am to 5:00pm, with a pay rate of £14.06 per hour. We can offer an immediate start for this role and it is expected to last around 3 months.
The successful candidate will support the effective handling and processing of complaints and enquiries in line with the Service User Feedback Policy and Procedure. Duties will include:
- Processing complaints and enquiries
- Maintaining accurate records on the Datix database
- Monitoring responses
- Supporting complaint investigations
Applicants should have previous administrative experience, strong communication and organisational skills, excellent attention to detail, and the ability to handle confidential information professionally.
Essential Skills
- Previous administrative experience
- Strong organisational and time management skills
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to work independently and manage competing priorities
- Proficient in Microsoft Office and database systems
- Experience handling confidential information appropriately
What we will offer you:
- Immediate start
- Full time employment for a long term, temporary assignment
- Competitive pay rate of £14.06
Admin Support - band 4 in Antrim employer: First Choice Selection Services Ltd
First Choice is an excellent employer, offering a supportive work environment in Antrim where you can make a meaningful impact by assisting in the effective handling of complaints. With a competitive pay rate and the opportunity for immediate start, we prioritise employee growth and development while fostering a culture of respect and professionalism. Join us to be part of a dedicated team that values your contributions and provides a pathway for future opportunities.
Contact Details:
First Choice Selection Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support - band 4 in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Admin Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your previous experience aligns with the skills mentioned in the job description, like handling complaints and maintaining records.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed competing priorities in past roles. This will demonstrate that you can handle the demands of the position effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Admin Support - band 4 in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administrative experience and skills that match the job description. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Admin Support role. Keep it concise, but make sure to mention your strong communication skills and attention to detail.
Showcase Your Organisational Skills:Since this role involves handling complaints and maintaining records, highlight any relevant experiences where you’ve demonstrated strong organisational skills. We love seeing examples of how you manage competing priorities!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your application. We can’t wait to hear from you!
How to prepare for a job interview at First Choice Selection Services Ltd
✨Know Your Stuff
Make sure you understand the role of an Administrative Officer in the Complaints Department. Familiarise yourself with the Service User Feedback Policy and Procedure, as well as the Datix database. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Skills
Highlight your previous administrative experience during the interview. Be prepared to discuss specific examples where you've demonstrated strong organisational skills, attention to detail, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Makes Perfect
Before the interview, practice common interview questions related to handling complaints and managing confidential information. This will help you articulate your thoughts clearly and confidently. You could even do a mock interview with a friend or family member to get comfortable.
✨Dress the Part
Even though it’s an admin role, first impressions matter! Dress smartly and professionally for the interview. It shows respect for the interviewers and the position you're applying for. Plus, you'll feel more confident when you look the part!
