At a Glance
- Tasks: Support the Complaints Department by processing enquiries and maintaining accurate records.
- Company: First Choice, a supportive employer with a focus on equal opportunities.
- Benefits: Immediate start, full-time hours, and competitive pay of £14.06 per hour.
- Other info: Opportunity for long-term employment in a dynamic work environment.
- Why this job: Gain valuable administrative experience while making a difference in service user feedback.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail.
The predicted salary is between 29000 - 30000 £ per year.
First Choice are currently recruiting for an Administrative Officer to join the Complaints Department in Antrim. This is a full-time position working Monday to Friday, 9:00am to 5:00pm, with a pay rate of £14.06 per hour. We can offer an immediate start for this role and it is expected to last around 3 months.
The successful candidate will support the effective handling and processing of complaints and enquiries in line with the Service User Feedback Policy and Procedure. Duties will include:
- Processing complaints and enquiries
- Maintaining accurate records on the Datix database
- Monitoring responses
- Supporting complaint investigations
Applicants should have previous administrative experience, strong communication and organisational skills, excellent attention to detail, and the ability to handle confidential information professionally.
Essential Skills
- Previous administrative experience
- Strong organisational and time management skills
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to work independently and manage competing priorities
- Proficient in Microsoft Office and database systems
- Experience handling confidential information appropriately
What we will offer you:
- Immediate start
- Full time employment for a long term, temporary assignment
- Competitive pay rate of £14.06
Contact Ruth Minford or Sarah OHagan for more information. Email your CV to apply.
First Choice is an equal opportunities employer.
Admin Support - band 4 TLNT1_NI employer: First Choice Selection Services Ltd
First Choice is an excellent employer, offering a supportive work environment in Antrim where you can make a meaningful impact by assisting in the effective handling of complaints. With a competitive pay rate and the opportunity for immediate start, we prioritise employee growth and development while fostering a culture of equality and respect. Join us to enhance your administrative skills and contribute to a vital service that values your input.
Contact Details:
First Choice Selection Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support - band 4 TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Admin Support role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your responses. We can help you with mock interviews to boost your confidence and ensure you shine when it’s your turn to impress.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, bring along examples of your previous work or achievements. This could be anything from reports you've created to feedback from past colleagues – it’ll show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always updating our listings, so keep checking back for new opportunities that fit your skills.
We think you need these skills to ace Admin Support - band 4 TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administrative experience and skills that match the job description. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Admin Support role. Be sure to mention your strong communication skills and attention to detail, as these are key for us.
Showcase Your Organisational Skills:In your application, give examples of how you've managed competing priorities in the past. We love seeing candidates who can juggle tasks effectively, especially in a busy environment like the Complaints Department.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at First Choice Selection Services Ltd
✨Know Your Stuff
Make sure you understand the role of an Administrative Officer in the Complaints Department. Familiarise yourself with the Service User Feedback Policy and Procedure, as well as the Datix database. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Skills
Highlight your previous administrative experience during the interview. Be prepared to discuss specific examples where you've demonstrated strong organisational skills, attention to detail, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Makes Perfect
Before the interview, practice common interview questions related to handling complaints and managing confidential information. This will help you articulate your thoughts clearly and confidently. You could even do a mock interview with a friend to get comfortable.
✨Dress the Part
Even though it’s an administrative role, first impressions matter! Dress smartly and professionally for the interview. It shows respect for the interviewers and the position you’re applying for, setting a positive tone right from the start.
