At a Glance
- Tasks: Support the Complaints Department by processing enquiries and maintaining accurate records.
- Company: First Choice, a supportive employer with a focus on equal opportunities.
- Benefits: Immediate start, full-time hours, and competitive pay of £14.06 per hour.
- Other info: Opportunity for long-term employment in a dynamic work environment.
- Why this job: Gain valuable administrative experience while making a difference in service user feedback.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail.
The predicted salary is between 14.06 - 14.06 £ per hour.
First Choice are currently recruiting for an Administrative Officer to join the Complaints Department in Antrim. This is a full-time position working Monday to Friday, 9:00am to 5:00pm, with a pay rate of £14.06 per hour. We can offer an immediate start for this role and it is expected to last around 3 months.
The successful candidate will support the effective handling and processing of complaints and enquiries in line with the Service User Feedback Policy and Procedure. Duties will include:
- Processing complaints and enquiries
- Maintaining accurate records on the Datix database
- Monitoring responses
- Supporting complaint investigations
Applicants should have:
- Previous administrative experience
- Strong communication and organisational skills
- Excellent attention to detail
- The ability to handle confidential information professionally
Essential Skills
- Previous administrative experience
- Strong organisational and time management skills
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to work independently and manage competing priorities
- Proficient in Microsoft Office and database systems
- Experience handling confidential information appropriately
What we will offer you:
- Immediate start
- Full time employment for a long term, temporary assignment
- Competitive pay rate of £14.06
Contact Ruth Minford or Sarah OHagan for more information. Email your CV to apply.
First Choice is an equal opportunities employer.
Admin Support - band 4 TLNT1_NI in Antrim employer: First Choice Selection Services Limited
First Choice is an excellent employer, offering a supportive work environment in Antrim where you can make a meaningful impact by assisting in the effective handling of complaints. With a focus on employee growth and development, we provide competitive pay and the opportunity for immediate start in a full-time role, ensuring that your contributions are valued and recognised within our dedicated team.
Contact Details:
First Choice Selection Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support - band 4 TLNT1_NI in Antrim
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like First Choice Selection Services Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like First Choice Selection Services Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Admin Support - band 4 TLNT1_NI in Antrim
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to First Choice Selection Services Limited.
How to prepare for a job interview at First Choice Selection Services Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in First Choice Selection Services Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services First Choice Selection Services Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
