At a Glance
- Tasks: Lead a team to handle customer enquiries and ensure smooth order processing.
- Company: Established manufacturing/engineering company in Tewkesbury with a strong reputation.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Dynamic role with potential for personal and professional growth.
- Why this job: Join a growing team and make a difference in customer satisfaction.
- Qualifications: Experience in customer service and strong computer skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are working with an established manufacturing/engineering company in Tewkesbury who, due to expansion, have an exciting opportunity for an experienced Customer Services Administrator. Applicants will need good computer skills, have excellent attention to detail, a good level of numeracy and be confident when liaising with suppliers and customers.
Job Specification:
- Dealing with customer enquiries via email & telephone
- Providing information on stock availability & pricing over the phone
- Processing customer orders
- Checking and converting customer quotations
- Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements
- Providing order acknowledgments to customers and resolving discrepancies or queries
- Liaise with finance regarding customer account status
- Liaise with warehouse/production to follow up outstanding or delayed orders
- Sending orders to warehouse & engineering departments with any special instructions noted
- Raising purchase orders on suppliers and providing delivery notes for direct delivery goods
- Follow up with suppliers for delivery dates on ordered items
- Collecting full details of new customers and creating an account for them within Sage 200
- Updating contacts, special prices and memo notes for existing customers
Customer Services Team Leader - Chief Executive - Customer services in Tewkesbury employer: First Choice Recruitment Services
Join a dynamic and expanding manufacturing company in Tewkesbury, where your role as a Customer Services Team Leader will be pivotal in enhancing customer satisfaction and operational efficiency. With a strong emphasis on employee development, a collaborative work culture, and competitive benefits, this is an excellent opportunity for those seeking meaningful and rewarding employment in a supportive environment that values attention to detail and customer engagement.
Contact Details:
First Choice Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader - Chief Executive - Customer services in Tewkesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Choice Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Choice Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Leader - Chief Executive - Customer services in Tewkesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Choice Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at First Choice Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Choice Recruitment Services!
How to prepare for a job interview at First Choice Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
