At a Glance
- Tasks: Assist customers with enquiries, process orders, and manage relationships with suppliers.
- Company: Established manufacturing company in Tewkesbury with a focus on growth.
- Benefits: Competitive salary, full training provided, and supportive team environment.
- Other info: Full-time role with opportunities for career advancement.
- Why this job: Join a dynamic team and develop your customer service skills while making a real impact.
- Qualifications: Strong communication skills, attention to detail, and good computer literacy required.
We are working with an established manufacturing/engineering company in Tewkesbury who, due to expansion, have an exciting opportunity for an experienced Customer Services Administrator. Applicants will need good computer skills, have excellent attention to detail, a good level of numeracy and be confident when liaising with suppliers and customers.
Job Specification
- Dealing with customer enquiries via email & telephone
- Providing information on stock availability & pricing over the phone
- Processing customer orders
- Checking and converting customer quotations
- Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements
- Providing order acknowledgments to customers and resolving discrepancies or queries
- Liaise with finance regarding customer account status
- Liaise with warehouse/production to follow up outstanding or delayed orders
- Sending orders to warehouse & engineering departments with any special instructions noted
- Raising purchase orders on suppliers and providing delivery notes for direct delivery goods
- Follow up with suppliers for delivery dates on ordered items
- Collecting full details of new customers and creating an account for them within Sage 200
- Updating contacts, special prices and memo notes for existing customers
- Working with customers to identify suitable products for their requirements (training provided)
- Raising sample requests for customers
- Support colleagues within customer services and other departments as required
- Track outgoing parcels, inform customers of delays and obtain proof of deliveries where required
- Communicate with customers on a regular basis, developing new and building on existing relationships
- Provide feedback on accounts to sales and management staff
- Communicate with the external sales team, forwarding information on sales leads and enquiries.
Ideal Requirements
- Have strong verbal reasoning/comprehension skills to quickly understand the problems that customers are trying to solve.
- Have the ability to work quickly but thoroughly in a fast-paced environment
- Have a high level of attention to detail.
- Reliable and an effective team worker
- Have strong organisational skills, able to manage ongoing requirements alongside day-to-day tasks
- Have an excellent telephone manner and be confident speaking with customers and suppliers on a daily basis
- Have strong maths & numerical reasoning skills
- Be a fast learner, self-motivated and able to organise their own workload with strong time management skills
- Have a good level of computer literacy and be familiar with the Microsoft Office suite especially Outlook, Word & Excel
The successful candidate will be given full training on our systems and products. Prior experience of Sage/CRM systems an advantage but not essential.
Location: Tewkesbury, Gloucestershire.
Hours Per Week: Monday – Friday 37.5 hours per week 8.30am – 5.00pm
Salary: £26K - £28K
If this role is of interest to you and you feel you have the right office experience, please forward your up-to-date CV details and call Judy to discuss further.
Customer Service Executive in Tewkesbury employer: First Choice Recruitment Services
Join a dynamic and expanding manufacturing company in Tewkesbury, where your role as a Customer Service Executive will be pivotal in enhancing customer relationships and ensuring smooth operations. With a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, you will thrive in a collaborative environment that values attention to detail and effective communication. Enjoy a competitive salary and the chance to make a meaningful impact within a well-established team.
Contact Details:
First Choice Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Tewkesbury
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you’d handle tricky customer enquiries or resolve discrepancies. We want to demonstrate our problem-solving skills and confidence during the interview.
✨Tip Number 3
Prepare questions to ask at the end of the interview. This shows we’re engaged and keen to learn more about the team and company culture. Plus, it gives us a chance to see if it’s the right fit for us!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and keep us on their radar. Let’s show them we’re excited about the opportunity!
We think you need these skills to ace Customer Service Executive in Tewkesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience, especially in customer service and any familiarity with Sage 200 or similar systems. We want to see how your skills match what we're looking for!
Show Off Your Skills:Don’t forget to showcase your computer skills and attention to detail in your application. Mention specific software you’ve used and any achievements that demonstrate your organisational skills. We love seeing candidates who can communicate effectively and manage their workload!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer service and how you can contribute to our team. We appreciate a personal touch that shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at First Choice Recruitment Services
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer service processes and any relevant software like Sage 200. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves a lot of liaising with customers and suppliers, practice your verbal communication. Be ready to demonstrate how you would handle customer enquiries or resolve issues. A confident and friendly manner can go a long way!
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy when processing orders or checking quotations. Share specific examples from your past experiences where your meticulousness made a difference.
✨Be Ready for Scenario Questions
Prepare for situational questions that test your problem-solving skills. Think about how you would handle delays in orders or discrepancies in customer accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
