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- Tasks: Join a small team to manage customer enquiries and orders efficiently.
- Company: Established business in Cheltenham, specialising in industrial lubrication equipment.
- Benefits: Earn up to £28K, enjoy 25 days holiday plus bank holidays, and flexible hours.
- Why this job: Build strong customer relationships while working in a supportive and dynamic environment.
- Qualifications: Experience in sales admin, proficient in Microsoft Office and Sage Line 50 required.
- Other info: Contact Judy for more details and to discuss your application.
The predicted salary is between 24000 - 32000 £ per year.
We are recruiting for an experienced sales Administrator/Customer Services professional to join an established and growing business based in Cheltenham. The company manufactures specialist industrial lubrication equipment, and they have an immediate requirement for an experienced administrator with exceptional customer service skills to assist in all aspects of office administration as part of a small office team, responding efficiently to incoming enquiries and orders and building good rapport with new and existing customers.
Key responsibilities:
- Establish strong relationships with existing customers
- Detail products and services to potential customers
- Generate and follow up all quotations, logging data and updating reports
- Responding promptly to all customer enquiries; providing product/service information
- Maintaining, logging and updating all customer interaction
- Operating CRM system – raising and processing orders, quotations and booking carriage
- Address and resolve any customer issues regarding products or service
Key skills & attributes:
- Previous experience in an industrial / engineering / sales admin environment
- Computer literate (Microsoft Office) with knowledge of Sage Line 50 (essential)
- Excellent communication and organisational skills
- Highly motivated, customer driven and able to work to strict deadlines/targets
Hours Monday to Thursday 8.30am – 4.30pm, Friday 8.30am -2.00pm. Up to £28K depending on experience; 25 days holiday + bank holidays.
Please forward your up-to-date CV details and call Judy to discuss further.
Contact Detail:
First Choice Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the industrial lubrication equipment sector. Understanding the products and services offered by the company will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with Sage Line 50. Being able to discuss your proficiency with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlighting your ability to establish rapport and resolve issues will showcase your customer service skills, which are crucial for this position.
✨Tip Number 4
Research the company culture and values. Tailoring your approach to align with their ethos can make a significant impact during your interactions, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Sales & Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales administration and customer service. Emphasise any relevant roles you've held, particularly in industrial or engineering environments, and showcase your skills with CRM systems like Sage Line 50.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences have prepared you to establish strong relationships with customers and handle enquiries efficiently.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in the past. Highlight instances where you've resolved issues or provided exceptional service, as this is crucial for the role.
Follow Up: After submitting your application through our website, consider following up with a polite email or call to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at First Choice Recruitment Services
✨Know Your Products
Familiarise yourself with the specialist industrial lubrication equipment the company manufactures. Being able to discuss their products and services confidently will impress your interviewers and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you successfully resolved customer issues or built strong relationships. Highlighting your ability to handle enquiries efficiently will align well with the job's requirements.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially in a busy office environment. Mention any tools or methods you use to stay organised, as this is crucial for the role.
✨Familiarity with CRM Systems
Since the role involves operating a CRM system, brush up on your knowledge of such systems, particularly Sage Line 50. If you have experience with similar software, be sure to mention it during the interview.
