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- Tasks: Help clients navigate health claims with empathy and professionalism.
- Company: Join an award-winning recruitment service dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and comprehensive training.
- Why this job: Make a real difference in people's health and well-being while developing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Full training provided; ideal for those passionate about health and wellness.
The predicted salary is between 24000 - 28000 £ per year.
Location: Tewkesbury
Salary: Up to £28k DOE
Type: Permanent, Hybrid option available after probation
About the Role: Join our award-winning client as a Health Claims Advisor and be part of a supportive, dynamic team! In this role, you’ll be at the heart of customer service, helping clients navigate the claims process with care and professionalism. You’ll manage inbound calls from customers, providing guidance on health-related claims—whether physical or mental health—using your empathy and excellent communication skills. You’ll receive full training to support your success in the role, but previous experience in customer service or claims handling will help you hit the ground running. A passion for health and well-being will further elevate your impact, making this an ideal position for those with an interest in improving others' lives through their work.
Key Responsibilities:
- Deliver exceptional customer service, offering clear and empathetic support to clients.
- Investigate claims thoroughly to understand the health or injury issues, identifying potential underlying causes.
- Manage incoming calls from customers wishing to file claims, ensuring a smooth and positive experience.
- Update databases with accurate details and ensure all claims are handled according to guidelines.
- Apply probing questioning techniques to assess the situation and determine the best course of action.
What We’re Looking For:
- Previous experience in customer service or claims handling, ideally in personal injury or insurance.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Exceptional communication skills, both on the phone and in writing, with the ability to listen carefully and offer clear solutions.
- A professional, respectful approach with both internal and external stakeholders.
- A genuine interest in health, wellness, or related fields.
Why Join Us?
- Competitive salary (£24k-£28k DOE).
- Hybrid working option after probation.
- Comprehensive training and career development opportunities.
- Work in a supportive, award-winning environment that values customer satisfaction.
If you’re looking for a fulfilling role where you can make a difference in the health and well-being of others, apply now with your CV or give us a call for an informal chat!
Health Claims Advisor employer: First Choice Recruitment Services
Contact Detail:
First Choice Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Claims Advisor
✨Tip Number 1
Familiarise yourself with the health claims process and common issues that arise. Understanding the nuances of health-related claims will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your communication skills, especially active listening. Being able to demonstrate empathy and clarity in your responses will be crucial in this role, so practice these skills in everyday conversations.
✨Tip Number 3
Research the company’s values and mission, particularly their approach to customer service and health. This knowledge will allow you to align your answers with their expectations and show that you’re genuinely interested in their work.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills and ability to handle claims or similar situations. Being ready to share these stories will help you stand out during the interview process.
We think you need these skills to ace Health Claims Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or claims handling. Emphasise any roles where you've demonstrated empathy and communication skills, as these are crucial for the Health Claims Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and well-being. Mention specific experiences that relate to the job description, such as handling claims or providing exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. Provide examples of how you've used these tools in previous roles to enhance your effectiveness.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a brief example in your application that demonstrates your ability to listen carefully and provide clear solutions to clients.
How to prepare for a job interview at First Choice Recruitment Services
✨Show Your Empathy
As a Health Claims Advisor, empathy is key. During the interview, demonstrate your ability to understand and relate to customers' feelings. Share examples from your past experiences where you provided support or resolved issues with compassion.
✨Highlight Relevant Experience
If you've worked in customer service or claims handling before, make sure to discuss this experience in detail. Explain how it has prepared you for the role and how you can apply those skills to help clients navigate their health claims.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to questions about how you would manage a challenging claim or a frustrated customer to showcase your critical thinking.
✨Demonstrate Communication Skills
Strong communication is essential for this role. During the interview, focus on articulating your thoughts clearly and concisely. You might also want to prepare a few questions to ask the interviewer, showing your interest in the role and the company.
