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- Tasks: Provide first-line IT support and troubleshoot software issues for users.
- Company: Established manufacturing client with a supportive team environment.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Why this job: Kickstart your IT career in a dynamic setting while helping others solve tech problems.
- Qualifications: Interest in IT, good communication skills, and 5 GCSEs at grade 5 or higher.
- Other info: Ideal for school/college leavers; driving license required due to rural location.
The predicted salary is between 18000 - 25000 £ per year.
Our well-established manufacturing client based near Bishops Cleeve has a fantastic opportunity for a motivated and detail-oriented Junior IT Support Technician to join the team. In this role, you will provide first-line support to end-users, helping to troubleshoot software issues, resolve user queries, and ensure customer satisfaction. This is an excellent opportunity for a newly qualified apprentice or school/college leaver with a keen interest in IT and software support to grow their career in a supportive and dynamic environment. Full training will be given.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide 1st level desktop support and assist our local and global users with hardware, software and network issues
- Respond to enquiries and support tickets via phone, email or in person
- Diagnose and troubleshoot IT and network issues both in the production environment and offices
- Set up and configure new computers, phones and other devices
- Document reported issues, resolutions, and ongoing problems within the helpdesk system
- Escalate unresolved issues to senior support staff or development teams when necessary
- Provide clear and user-friendly communication to non-technical users
- Maintain knowledge base articles and support documentation
- Contribute to continuous improvement of support processes
- Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals
EDUCATION AND EXPERIENCE
The ideal candidate will have an understanding of IT and software gained during education or apprenticeship, but full training will be given. A keen interest in IT and the desire to learn is essential.
The following would be an advantage:
- Previous experience in a customer support or helpdesk role (apprenticeships & work experience placements count)
- Understanding of software applications, operating systems, and troubleshooting techniques
- Familiar with basic server components such as Active Directory, DNS, DHCP and group policies
- Basic network knowledge, understanding of IP subnets, LAN, Wi-Fi, VPN and VLANs
- Strong communication skills to discover clients' root issues and navigate solutions with the client
- Ability to communicate IT information effectively to other members of staff and partners
Essential criteria:
- 5 GCSEs grade 5 or higher in English, Maths and an IT related subject
- Motivated and keen to learn
- Able to demonstrate good organisational skills
- Confident and able to communicate well
- Strong attention to detail
- Must have a driving/bike license and own transport due to rural location and visits to other sites.
Salary: meets minimum wage requirements depending on age up to £25k.
Hours: 9-4.30 with 30 min lunch (35 hours)
Candidates will need to be currently living in the local area.
To apply for this role please email a CV and include a covering letter stating why this role is of interest.
Junior IT Support Technician in Gloucester employer: First Choice Recruitment Services
Contact Detail:
First Choice Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician in Gloucester
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former classmates who might be in the IT field. They could have leads on job openings or even refer you directly, which can give you a leg up in the application process.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in on platforms like LinkedIn and Twitter. Engage with their posts and share your own insights about IT topics to get noticed by potential employers.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock interviews with friends or family. This will help you articulate your thoughts clearly and boost your confidence when discussing your skills and experiences.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows you’re proactive and really interested in joining the team!
We think you need these skills to ace Junior IT Support Technician in Gloucester
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight any relevant experience, even if it's from school or an apprenticeship. We want to see your passion for IT and how you've tackled challenges in the past.
Personalise Your Cover Letter: Don't just send a generic cover letter. Tell us why you're excited about this Junior IT Support Technician role specifically. Share what makes you a great fit and how you can contribute to our team!
Show Off Your Communication Skills: Since you'll be helping users with tech issues, it's crucial to demonstrate your ability to communicate clearly. Use simple language in your application to show us you can explain complex ideas easily.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Choice Recruitment Services
✨Know Your Tech Basics
Before heading into the interview, brush up on your understanding of basic IT concepts like operating systems, networking, and troubleshooting techniques. Being able to discuss these topics confidently will show that you have a genuine interest in IT and are ready to learn more.
✨Practice Your Communication Skills
As a Junior IT Support Technician, you'll need to explain technical issues to non-technical users. Practise explaining common IT problems and solutions in simple terms. This will help you demonstrate your ability to communicate effectively during the interview.
✨Show Enthusiasm for Learning
Employers love candidates who are eager to learn. Be prepared to talk about your passion for IT and any relevant experiences, such as coursework or projects. Highlight your willingness to undergo training and grow within the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and the support processes they have in place. This shows you're genuinely interested in the role and want to ensure it's the right fit for you.
