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- Tasks: Join a dynamic team as a Customer Product Advisor, handling calls and technical queries.
- Company: Work with a leading Tewkesbury manufacturer of industrial electrical products.
- Benefits: Enjoy full training, career development, and a supportive team environment.
- Why this job: This role offers hands-on experience and the chance to grow in a tech-savvy industry.
- Qualifications: Good communication skills, IT literacy, and a technical mindset are essential.
- Other info: Full product training provided in Italy; starting salary is £30,000.
We are working with a local Tewkesbury business who are leading manufacturers and distributors of industrial, electrical products. This new role within technical sales is a great opportunity to work within an existing office based team answering calls from customers, dealing with technical queries, providing advice and information to customers. Product and system training will be provided but applicants must be good communicators, IT literate and be technically savvy. This varied role offers great training and the opportunity to develop within the business.
Reporting to the Managing Director and Projects Manager, the main duties of the role and skills required are:
- Excellent communication skills by phone and email.
- Good customer service skills and well organised.
- Computer literate and familiar with Microsoft Office.
- Good technical and practical skills.
- An understanding of basic CAD and Schematics.
- Produce CAD drawings using E Plus Electro Graphics (Full Training Will Be Given).
- An Electrical background is desirable.
- Work well within a team environment but able to use your own initiative.
- Provide technical support, product relevant to the internal and external Sales Team.
- Handle general product specific technical enquiries from client base.
- Assist in the Preparation of quotations, bill of materials and final pricing with the assembly department.
- Promote and advise on compatible products, services and bespoke solutions.
- Liaise with the Sales Office Manager, Projects Manager, External Sales Team and all others.
Full product and technical training will be given at the company training centre in Italy and on an ongoing basis; the ideal candidate will have experience of the Electrical Wholesale Industry and demonstrate a good technical aptitude with a willingness to learn. If you feel that you have the technical aptitude required then we would like to hear from you.
Hours Per Week: 8:30 – 5:00 Monday to Friday
Starting Salary: £30,000
Please forward your up-to-date CV details to Judy and call for more information on this fantastic opportunity.
Customer Product Advisor employer: First Choice Recruitment Services
Contact Detail:
First Choice Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Product Advisor
✨Tip Number 1
Familiarise yourself with the electrical wholesale industry. Understanding the products and services offered will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practising clear and concise explanations of technical concepts can make a big difference when interacting with customers who may not have a technical background.
✨Tip Number 3
Get comfortable with Microsoft Office and any basic CAD software. Since training will be provided, showing that you are proactive in learning these tools can set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work well in a team while also showcasing your initiative. Think of examples from your past experiences where you successfully collaborated with others or took the lead on a project, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Product Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills, customer service experience, and any technical knowledge relevant to the electrical industry. Use specific examples to demonstrate your abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Product Advisor role. Mention your enthusiasm for the position and how your background aligns with the company's needs.
Showcase Technical Skills: If you have experience with CAD or electrical products, be sure to mention this in your application. Even if you haven't used E Plus Electro Graphics specifically, express your willingness to learn and adapt.
Follow Up: After submitting your application, consider following up with a polite email or phone call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at First Choice Recruitment Services
✨Showcase Your Communication Skills
As a Customer Product Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to demonstrate how you've effectively communicated with customers in the past.
✨Demonstrate Technical Savvy
Familiarise yourself with basic CAD and schematics, as well as any relevant electrical knowledge. During the interview, be ready to discuss your technical skills and how they relate to the role. Showing a willingness to learn about E Plus Electro Graphics will also impress your interviewers.
✨Highlight Your Organisational Skills
Being well-organised is crucial for this role. Prepare examples of how you've managed multiple tasks or projects efficiently in previous positions. This will show that you can handle the varied responsibilities of the job.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company and the role. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
