At a Glance
- Tasks: Provide top-notch customer service and manage sales orders in a dynamic engineering environment.
- Company: Established engineering business in Cheltenham with a focus on growth and innovation.
- Benefits: Competitive salary up to £28K, bonuses, 25 days holiday, and flexible working hours.
- Other info: Great opportunity for career growth in a supportive and friendly workplace.
- Why this job: Join a motivated team and build strong relationships while making a real impact.
- Qualifications: Experience with Sage 50, excellent communication, and organisational skills required.
Customer Service and Sales Administrator c£28K
We are recruiting for an experienced sales/customer services professional to join an established and growing engineering business based in Cheltenham.
The company manufacture specialist equipment, and they have an immediate requirement for a driven and motivated administrator with exceptional customer service skills to join the team.
About the role
As our Customer Service & Sales Administrator working within our sales administration team, you will be helping to provide excellent service to customers.
Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with our existing customers and new.
General administration tasks as follows
Key responsibilities
- Processing sales orders / quotations based on customer requests and enquiries in a timely manner
- Responding to customer inquiries providing product and / or service information
- Addressing customer complaints and providing resolutions promptly
- Maintaining detailed records of all interactions with customers
- Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
- Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling.
- Sourcing parts/raising purchase orders with suppliers.
- Submitting customer invoicing
- Follow up all open quotations generating reports for management
- Your Skills & Attributes
- Knowledge of Sage version 50 essential.
- Confident telephone manner.
- Proficient with Microsoft Office.
- Confident working with Excel spreadsheets.
- Excellent communication skills.
- Excellent organisational skills.
- Be highly motivated and customer driven.
- Ability to work to deadlines.
- Hours Monday to Thursday 8.30am – 4.30pm, Friday 8.30am -2.00pm
- Salary up to £28K depending on experience; + bonuses; 25 days holiday + bank holidays
Please forward your up-to-date CV details and call Judy to discuss further.
First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment.
Our service is a free and confidential service to work seekers
Customer Service Administrator in Cheltenham employer: First Choice Recruitment Services
Our client is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a focus on employee growth, they provide opportunities to take on increased responsibilities as the company expands, all while working with a diverse range of products in the vibrant Evesham or Worcester area. The supportive culture encourages team members to engage directly with major retailers, ensuring a rewarding experience for those passionate about product development and customer relations.
Contact Details:
First Choice Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Choice Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Choice Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Choice Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at First Choice Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Choice Recruitment Services!
How to prepare for a job interview at First Choice Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
