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- Tasks: Join our team to provide top-notch IT support and troubleshoot tech issues.
- Company: Dynamic public sector organisation based in Belfast.
- Benefits: Earn £14.06 per hour with weekly pay and potential for extension.
- Why this job: Kickstart your career in IT while making a real difference in the community.
- Qualifications: Degree in a computer-related field or 4 years relevant experience required.
- Other info: Full UK driving licence needed for site visits; great opportunity for growth.
The predicted salary is between 11 - 17 £ per hour.
Two IT Service Desk Analysts urgently required to join the Digital Services Department team based in Belfast City Hospital, the Henry Murr Building. This role will offer full-time hours working between 9am to 5pm, Monday to Friday with an hourly rate of £14.06. Initially the role will be on a temporary basis for 3 months with possibility of an extension based on job performance.
For the role candidates are required to hold a full UK driving licence with access to their own vehicle in order to complete regular site visits to complete various tasks.
Responsibilities:- Work as a member of the Service Desk function for systems support.
- Perform technical troubleshooting and ensure appropriate technical solutions are applied.
- Receive and prioritise incoming requests and provide front-line support for hardware, software and network issues.
- Communicate effectively with users to understand issues and provide solutions.
- Participate in routine maintenance activities, such as updates and patch management for software and systems.
- Monitor service desk performances.
- Must have a degree or equivalent in a computer-related subject with a minimum of 1 year experience in the following areas:
- Knowledge in Data communications networks and TCP/IP
- Working knowledge in Microsoft Office and Windows
- Working knowledge in E-mail Services and Internet Access Configuration
- Working knowledge of computer software and hardware
- Weekly pay
- Opportunity to work in the public sector
Contact Ciaran Kearney in our Belfast Office on 02890313693 or email your CV to belfastjobs@first-choice-rec.com.
First Choice is an equal opportunities employer.
IT Service Desk Analyst – Belfast employer: First Choice Rec
Contact Detail:
First Choice Rec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst – Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at the Belfast City Hospital. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and your experience with hardware and software issues. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you’ll be helping users who might not be tech-savvy, so practice simplifying your language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst – Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience, especially in technical troubleshooting and support, as well as any qualifications you have that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with data communications networks and your ability to communicate effectively with users.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your working knowledge of Microsoft Office, Windows, and email services, as these are key for the role. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity to join our team in Belfast!
How to prepare for a job interview at First Choice Rec
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of data communications networks, TCP/IP, and the software and hardware you'll be supporting. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Practice Your Troubleshooting Skills
Prepare for common technical issues you might face in the role. Think about how you would approach troubleshooting a hardware or software problem. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Off Your Communication Skills
As an IT Service Desk Analyst, you'll need to communicate effectively with users. Be ready to demonstrate how you would explain complex technical issues in simple terms. Consider sharing examples from past experiences where you've successfully resolved user issues.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like prioritising multiple requests or handling a frustrated user. Think through how you would respond to these scenarios, as it will highlight your problem-solving abilities and customer service skills.
