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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist at a busy trade counter.
- Company: Leading ventilation company in Duncrue Industrial Estate, Belfast.
- Benefits: Salary of £27,000, 25 days leave, pension, and discounts.
- Why this job: Join a dynamic team and gain valuable experience in customer service.
- Qualifications: Experience in customer service and knowledge of building trades preferred.
- Other info: Full training provided; great opportunity for career growth.
The predicted salary is between 27000 - 37800 £ per year.
We are recruiting a Customer Service Administrator / Trade Counter Assistant on behalf of a leading ventilation company based in Duncrue Industrial Estate, Belfast. This is a varied role combining office-based customer service with serving customers at a busy trade counter. Full training will be provided. Hours of work are 8am – 5pm Monday to Thursday and 8am – 4pm on a Friday. Salary on offer is from £27,000 per annum.
Key Responsibilities
- Receive and process customer orders and enquiries accurately from start to finish
- Provide excellent customer service via phone, email, and face-to-face at the trade counter
- Serve trade customers, process orders, and handle cash and card payments in line with company procedures
- Liaise with warehouse, logistics, and other branches regarding stock availability and deliveries
- Maintain accurate records using computerised systems
- Support sales activity by identifying opportunities and working with the Branch Manager and BDM
What We Need From You
- Previous customer service or order processing experience within a building trade, merchant, or distribution environment
- Knowledge of building trades or construction products is highly desirable
- Experience serving customers at a trade counter and handling payments (cash/card)
- Confident using computer systems and order processing software
- Strong communication, organisation, and teamwork skills
What We Will Offer You
- Salary up to £27,000
- 25 days annual leave + bank holidays and Christmas/New Year closure
- Company pension (matched up to 4%)
- Online retail and gym discounts
The Next Steps
For more information please contact Ciaran Kearney at First Choice Belfast on 02890313693. Email your CV to belfastjobs@first-choice-rec.com. First Choice is an equal opportunities employer.
Administrator – Duncrue Belfast employer: First Choice Rec
Contact Detail:
First Choice Rec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator – Duncrue Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the role. First impressions matter, so put in the effort to present yourself well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrator – Duncrue Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant trade background. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator role. Keep it friendly and professional, and let us know what excites you about working with us at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication skills. Whether it's in your CV or cover letter, we want to see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Choice Rec
✨Know Your Stuff
Make sure you brush up on your knowledge of building trades and construction products. This role is all about customer service in a trade environment, so being able to speak confidently about the products will impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it was handling a tricky order or resolving a customer complaint, having specific stories ready will demonstrate your capability in this role.
✨Practice Your Communication
Since this job involves face-to-face interactions at the trade counter, practice clear and friendly communication. You might want to do a mock interview with a friend to get comfortable with articulating your thoughts and answering questions.
✨Familiarise Yourself with the Company
Research the ventilation company you're applying to. Understanding their products, values, and market position can help you tailor your answers and show genuine interest during the interview.
