At a Glance
- Tasks: Support the Complaints Department by processing enquiries and maintaining accurate records.
- Company: First Choice, a supportive employer committed to equal opportunities.
- Benefits: Immediate start, competitive pay of £14.06 per hour, and full-time hours.
- Other info: Opportunity for long-term temporary employment with a friendly team.
- Why this job: Gain valuable administrative experience while making a difference in service user feedback.
- Qualifications: Previous admin experience, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 29000 - 30000 £ per year.
First Choice are currently recruiting for an Administrative Officer to join the Complaints Department in Antrim. This is a full-time position working Monday to Friday, 9:00am to 5:00pm, with a pay rate of £14.06 per hour. The role is expected to last around 3 months with immediate start.
The successful candidate will support the effective handling and processing of complaints and enquiries in line with the Service User Feedback Policy and Procedure.
Responsibilities:- Process complaints and enquiries
- Maintain accurate records on the Datix database
- Monitor responses
- Support complaint investigations
- Previous administrative experience
- Strong organisational and time management skills
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to work independently and manage competing priorities
- Proficient in Microsoft Office and database systems
- Experience handling confidential information appropriately
- Immediate start
- Full-time employment for a long-term temporary assignment
- Competitive pay rate of £14.06
Equal opportunities: First Choice is an equal opportunities employer.
Admin Support – band 4 employer: First Choice Rec
First Choice is an excellent employer, offering a supportive work environment in Antrim Town where you can make a meaningful impact by assisting in the effective handling of complaints. With a competitive pay rate and a commitment to equal opportunities, employees benefit from a culture that values growth and development, ensuring that your contributions are recognised and appreciated during your time with us.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support – band 4
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Admin Support role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative tasks. Think about how your previous experience aligns with the responsibilities of processing complaints and maintaining records. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your organisational and time management abilities during interviews. Use specific examples from your past roles to demonstrate how you've successfully handled competing priorities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Admin Support – band 4
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administrative experience and skills that match the job description. We want to see how you can support the Complaints Department effectively!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your organisational skills will help us manage complaints efficiently.
Show Off Your Attention to Detail:In your application, give examples of how you've maintained accurate records or handled confidential information in the past. We love candidates who pay attention to the little things!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the easiest way for us to receive your details and get you started on this exciting opportunity.
How to prepare for a job interview at First Choice Rec
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of processing complaints and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Brush Up on Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively handled enquiries or complaints, showcasing your verbal and written communication skills.
✨Demonstrate Your Tech Savvy
As proficiency in Microsoft Office and database systems is essential, be prepared to discuss your experience with these tools. If possible, mention specific software you've used and how it helped you in your previous roles. This will reassure them that you can hit the ground running.
