At a Glance
- Tasks: Manage customer complaints and drive early resolutions in a fast-paced environment.
- Company: First Choice Homes Oldham, dedicated to excellent customer service.
- Benefits: Hybrid working model, competitive salary, and opportunities for personal growth.
- Other info: Join a supportive team focused on delivering high-quality responses.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and ability to handle complaints effectively.
The predicted salary is between 30000 - 40000 £ per year.
First Choice Homes Oldham is seeking a Resolution Support Officer to join the Customer Resolution Team in Oldham.
The role focuses on triaging new complaints, being the first point of contact for customers, and supporting officers to deliver high-quality, compliant responses under Housing Ombudsman guidance.
In a fast-paced environment you will log and manage cases, distinguish between complaints and requests, and drive early resolution within delegated authority.
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Resolution Support Officer - Customer Complaints (Hybrid) in Oldham employer: First Choice Homes Oldham
First Choice Homes Oldham is an excellent employer, offering a dynamic work culture that prioritises employee development and community impact. As the Director of Repairs & Maintenance, you will benefit from a supportive environment that encourages innovation and collaboration, while also enjoying opportunities for professional growth in a role that directly contributes to enhancing the lives of residents in Oldham.
