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- Tasks: Be the friendly voice helping customers with housing enquiries and repairs.
- Company: Reputable housing association in Oldham with a community focus.
- Benefits: Salary of £26,989, 30 days leave, pension scheme, and wellness programs.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a positive impact on people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 25989 - 25989 £ per year.
A reputable housing association in Oldham is seeking a friendly Contact Centre Advisor to be the first point of contact for customers. This role involves addressing enquiries about rents, neighbourhoods, and housing repairs to ensure positive customer outcomes.
Ideal candidates will have strong communication skills and previous experience in customer service. This full-time position offers a salary of £26,989, 30 days of annual leave, and various benefits including a pension scheme and wellness programs.
Housing Services Contact Centre Advisor in Oldham employer: First Choice Homes Oldham
Contact Detail:
First Choice Homes Oldham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Contact Centre Advisor in Oldham
✨Tip Number 1
Make sure you know the ins and outs of the housing sector. Brush up on common queries about rents and repairs so you can impress during your interview. We want you to show that you're not just a friendly face, but also knowledgeable!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more confident when addressing enquiries in real-time.
✨Tip Number 3
Don’t forget to highlight your previous customer service experience. We want to see how you've handled tricky situations before, so think of examples that showcase your problem-solving skills.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Services Contact Centre Advisor in Oldham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've successfully handled enquiries and resolved issues, as this is key for the Contact Centre Advisor role.
Be Friendly and Approachable: Since you'll be the first point of contact for customers, let your personality shine through! Use a warm tone in your application to show us that you’re the friendly face we’re looking for.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Choice Homes Oldham
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Contact Centre Advisor. Familiarise yourself with common enquiries related to rents, neighbourhoods, and housing repairs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples from your previous customer service experience where you successfully resolved issues or helped customers. This will demonstrate your ability to handle enquiries effectively.
✨Be Friendly and Approachable
As the first point of contact for customers, it's important to convey a friendly and approachable attitude. During the interview, smile and maintain positive body language. This will not only make a good impression but also reflect the kind of service you would provide to customers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role and the company. Ask about their approach to customer service or how they handle challenging situations. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.