At a Glance
- Tasks: Manage tenancies, engage with customers, and improve communities through proactive solutions.
- Company: Join First Choice Homes Oldham, dedicated to enhancing lives and neighbourhoods.
- Benefits: Enjoy hybrid working, 30 days holiday, health plans, and discounts on brands you love.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Must have a full UK driving licence, CIH Level 3 qualification, and knowledge of housing legislation.
The predicted salary is between 30000 - 42000 € per year.
Salary: £37,435,92
Contract: 12 month fixed term contract
Hours: 37 hours per week
Location: Oldham-Hybrid
Reporting to: Neighbourhood Manager
Are you passionate about supporting customers, improving neighbourhoods and helping people sustain their tenancies?
About the Role
We are looking for a Neighbourhood Coordinator to deliver high-quality tenancy and neighbourhood management services across our communities on a 12 month fixed term contract.
This is a varied role where you will work with customers, colleagues and partner agencies to resolve tenancy issues, improve neighbourhood conditions, support vulnerable residents and help create safe, clean and thriving communities.
Impact you’ll make
As Neighbourhood Coordinator, you will be a visible and proactive presence in our neighbourhoods. You will support customers with tenancy issues, help resolve concerns early, identify safeguarding risks and work with partners to deliver positive outcomes. Through estate walkabouts, case management and clear customer communication, you will help improve neighbourhood standards and customer satisfaction.
What you’ll be doing
- Manage a varied caseload of tenancy and neighbourhood issues.
- Carry out estate and neighbourhood walkabouts, identifying concerns and following actions through.
- Support customers with tenancy matters, including property condition, tenancy changes, safeguarding and domestic abuse.
- Give clear advice on tenancy rights, responsibilities and available support.
- Work with colleagues and partners to improve neighbourhood conditions and resolve local issues.
- Make referrals and follow up support to help customers sustain their tenancies.
- Support customer involvement and community engagement.
- Keep accurate records and manage cases in line with policies, procedures and GDPR.
- Take ownership of performance targets and contribute to wider service outcomes.
About you
We are looking for someone who is confident working with customers, managing a busy workload and dealing with sensitive or complex situations. You will have strong communication skills, good judgement and the ability to build trust with customers, colleagues and partner agencies. You may already have experience in housing, tenancy management, neighbourhood services, safeguarding, community support or a similar customer-focused role.
You will need
- Strong customer service and communication skills.
- Experience managing varied workloads and delivering outcomes.
- Experience working with customers in challenging or safeguarding-related situations.
- Good organisation, prioritisation and time management skills.
- The ability to build strong relationships with customers, colleagues and partners.
- A proactive approach to problem solving and improving services.
- An understanding of safeguarding principles.
- Knowledge of housing legislation, regulations or current housing issues, or willingness to develop this.
- A clean current driving licence and access to a vehicle.
- CIH Level 3, or willingness to work towards this.
A DBS check will be required for this role.
Benefits
We offer a fantastic range of benefits designed to support your wellbeing, work–life balance and career development.
- 37-hour working week with hybrid working options
- 30 days’ annual leave plus bank holidays
- Optiontopurchaseadditionalannual leave
- Defined contribution pension scheme with up to 10% employer contribution
- Private health insurance and healthcare cash plan
- Employee Assistance Programme (24/7 support)
- 24/7 GP access throughDoctorline
- Discounts, wellbeingtoolsand gym membership
- Professional subscriptions paid (whererequired)
- Enhanced family-friendly policies
- On-site wellbeing room and café
- Long service awards
Interested?
If you are passionate about supporting customers, improving neighbourhoods and helping people sustain their tenancies, we’d love to hear from you.
Please submit your application before 25/05/2026
FCHO is committed to building a diverse and inclusive workplace. If you need any reasonable adjustments during the recruitment process, please let us know.
Neighbourhood Coordinator in Oldham employer: First Choice Homes Oldham
First Choice Homes Oldham is an exceptional employer that prioritises the well-being and development of its employees while fostering a supportive and inclusive work culture. With a strong commitment to community improvement and customer satisfaction, the Neighbourhood Coordinator role offers meaningful opportunities for professional growth, alongside generous benefits such as hybrid working options, extensive holiday entitlement, and access to health and wellness resources. Join us in making a positive impact in Oldham, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Coordinator in Oldham
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Neighbourhood Coordinator. Understanding tenancy management, customer engagement, and community improvement will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles. Be ready to discuss specific situations where you improved customer satisfaction or resolved tenancy issues.
✨Tip Number 4
Research First Choice Homes Oldham and their community initiatives. Being knowledgeable about their projects and values will allow you to align your answers with their mission during the interview process.
We think you need these skills to ace Neighbourhood Coordinator in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in tenancy management, customer service, and community engagement. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for improving neighbourhoods and supporting tenants. Mention how your proactive approach aligns with the responsibilities of the Neighbourhood Coordinator role.
Showcase Relevant Qualifications:If you hold a CIH Level 3 qualification or equivalent, make it prominent in your application. Also, mention any knowledge of housing legislation and safeguarding practices that you possess.
Demonstrate Problem-Solving Skills:In your application, provide examples of how you've successfully tackled challenges in previous roles. Highlight your organisational skills and ability to manage multiple projects effectively.
How to prepare for a job interview at First Choice Homes Oldham
✨Know Your Tenancy Management
Familiarise yourself with tenancy management principles and relevant legislation. Be prepared to discuss how you would handle various tenancy issues, as this role requires a proactive approach to managing tenancies.
✨Demonstrate Customer Engagement Skills
Think of examples where you've successfully engaged with customers or clients. Highlight your ability to provide clear and accurate advice, as well as your commitment to enhancing customer satisfaction.
✨Showcase Community Improvement Initiatives
Prepare to discuss any past experiences where you've led community improvement projects or initiatives. This could include neighbourhood walkabouts or collaborations with local organisations to tackle community concerns.
✨Highlight Your Problem-Solving Abilities
Be ready to share specific examples of how you've approached and resolved problems in previous roles. Emphasise your organisational skills and ability to manage multiple projects simultaneously, which are crucial for this position.
