Neighbourhood Coordinator

Neighbourhood Coordinator

Location: Oldham (hybrid)

Salary: £36,066

Job Type: Fixed-Term (3 months)

The purpose of the role is to deliver high-quality tenancy and neighbourhood management services by providing first-class customer service. This role supports our commitment to improving the lives of our customers and enhancing the quality of our neighbourhoods, ultimately increasing customer satisfaction and retention.

As a Neighbourhood Coordinator at First Choice Homes Oldham, you will play a proactive and visible role in managing tenancies and transforming communities.

So what will you be doing?

In this role your responsibilities will be:

• Tenancy Management: Proactively manage a wide range of tenancy issues ensuring compliance with tenancy agreements.
• Customer Engagement: Provide clear, accurate advice on tenant rights and responsibilities to support successful tenancies.
• Community Improvement: Lead regular, publicised neighbourhood walkabouts and respond effectively to both short and long-term community concerns.
• Environmental Action: Tackle areas of environmental neglect through creative solutions, working collaboratively with customers and partner organisations.
• Safeguarding & Support: Work with internal teams and external agencies to safeguard customers and support victims of domestic abuse.
• Tenancy Visits & Changes: Conduct new and annual tenancy visits, and process changes
• Rent Support: Assist in maximising rent collection through early intervention and appropriate guidance.
• Health & Safety: Maintain awareness of fire and health & safety practices, and ensure personal safety procedures and risk assessments are followed.
• Performance & Records: Meet individual performance targets, maintain accurate records, and ensure compliance with data protection standards (GDPR).

Who are we looking for?

• Holds a full UK driving licence and access to their own vehicle
• Be willing to undertake a DBS check
• Holds a CIH Level 3 qualification or equivalent
• Has knowledge of relevant legislation, government regulations and current issues within the Housing sector
• Has working knowledge of Safeguarding
• Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitable
• A proactive approach to problem-solving and good organisation skills with the ability to manage multiple projects simultaneously, ensuring deadlines are met and resources utilised optimally.

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

• A 37-hour working week with hybrid working options
• Holiday entitlement is 30 days plus one shut down day and eight bank holidays.
• Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
• Death in service benefit
• Automatic enrolment into a healthcare cash plan
• Automatic enrolment into a private health insurance plan
• Access to an Employment Assistance Programme
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
• Discounted gym membership
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Access to an on-site wellbeing room
• Access to an on-site café
• Long service awards

Interviews and assessments to take place as soon as possible and we reserve the right to close the application process early if we receive a large amount of applicants.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we’ll do all we can.