At a Glance
- Tasks: Lead strategic and operational delivery of repairs and maintenance services.
- Company: First Choice Homes Oldham, committed to excellent customer service.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Collaborative environment with a focus on innovation and cultural change.
- Why this job: Join us in transforming services and improving lives in our communities.
- Qualifications: Significant leadership experience in repairs and maintenance, ideally in social housing.
The predicted salary is between 75000 - 90000 £ per year.
First Choice Homes Oldham is seeking an experienced and inspirational repairs leader to join the organisation as Director of Repairs & Maintenance.
This is a pivotal and exciting time for the organisation.
We have recently launched our new Corporate Plan, Customer and Communities Strategy, and Homes Strategy, setting out an ambitious vision for the future with a clear commitment to deliver excellent services for our customers.
We are looking for a leader who shares our ambition and has the passion, expertise and drive to help us achieve it.
Reporting to the Executive Director of Customer Experience, this is a pivotal leadership role responsible for the strategic and operational delivery of responsive repairs, empty homes repairs and Neighbourhood Care services.
But this is about more than operational excellence, we need someone who can inspire teams, lead cultural change, embrace innovation and work collaboratively across the organisation to deliver meaningful and lasting improvements.
About the Role
As Director of Repairs & Maintenance, you will provide strategic leadership across repairs, maintenance and neighbourhood services, leading both an in-house workforce and external contractors to deliver high-quality, customer-focused services.
You will lead the development and delivery of service improvement plans, ensuring services are efficient, compliant and aligned with organisational priorities, while supporting FCHO's wider transformation agenda.
The role combines strategic leadership with operational oversight and requires an individual who can balance long-term service improvement with day-to-day performance management.
Key Responsibilities
- Lead the strategic and operational delivery of responsive repairs, empty homes repairs and Neighbourhood Care services.
- Develop and implement a clear repairs and maintenance strategy aligned to organisational objectives.
- Drive service transformation and continuous improvement, enhancing customer experience and operational efficiency.
- Improve repairs performance, customer satisfaction and service reliability.
- Ensure compliance with all relevant regulatory and statutory requirements, including Building Safety, Health & Safety legislation and Awaab's Law.
- Oversee strategic contractor management, procurement activity and supply chain performance.
- Manage substantial budgets and resources, ensuring value for money and strong financial control.
- Use data, performance insight and customer feedback to drive informed decision-making and service improvements.
- Build and develop high-performing teams, strengthening leadership capability and embedding organisational values.
- Work collaboratively across the wider Customer Directorate to improve outcomes for customers and communities.
- Provide assurance through robust governance, risk management and performance reporting.
About You
You will bring
- Significant leadership experience within repairs and maintenance services, ideally within social housing.
- A proven track record of leading large-scale operational service delivery.
- Experience delivering service transformation and performance improvement programmes.
- Strong knowledge of social housing regulation, compliance and consumer standards.
- Experience managing substantial budgets, contracts and contractor relationships.
- Strong commercial and financial acumen.
- The ability to use performance data and customer insight to drive decision-making.
- Excellent leadership, stakeholder management and communication skills.
- A collaborative leadership style with the ability to lead through influence and build trust across teams.
For more information please reach out to Eliot Jeffries or Harry Ogilvie at Neemar Search on /
StudySmarter Expert Advice🤫
We think this is how you could land Director of Repairs & Maintenance in Manchester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Repairs & Maintenance at First Choice Homes Oldham!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like First Choice Homes Oldham or be willing to refer you for that Director of Repairs & Maintenance position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from First Choice Homes Oldham who’s on the lookout for their next Director of Repairs & Maintenance star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Repairs & Maintenance role at First Choice Homes Oldham!
We think you need these skills to ace Director of Repairs & Maintenance in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at First Choice Homes Oldham. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at First Choice Homes Oldham
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at First Choice Homes Oldham. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
