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- Tasks: Lead and inspire teams to create thriving communities through innovative housing services.
- Company: First Choice Homes Oldham is dedicated to building safe, connected, and supportive neighbourhoods.
- Benefits: Enjoy hybrid working, 30 days holiday, health insurance, and discounts on high street brands.
- Why this job: Make a real impact in communities while driving innovation and performance in a collaborative environment.
- Qualifications: Experience in managing housing teams and a CIH Level 5 Diploma (or willingness to complete).
- Other info: FCHO values diversity and encourages applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
Head of Tenancy and Neighbourhood Services
Head of Tenancy and Neighbourhood Services
1 day ago Be among the first 25 applicants
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First Choice Homes Oldham provided pay range
This range is provided by First Choice Homes Oldham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from First Choice Homes Oldham
Driving Recruitment Strategy l Passion for candidate experience and ED&I
Head of Tenancy and Neighbourhood Services
Location: Hybrid – Office and Home Based
Contract Type: Permanent, Full-Time
Shape Thriving Communities – Lead Meaningful Change
Are you a strategic and people-focused housing leader passionate about creating better neighbourhoods? Do you thrive in a collaborative environment where you can drive innovation, performance, and social impact?
At FCHO, we\’re on a mission to build thriving communities where people feel safe, connected, and supported. As Head of Tenancy and Neighbourhood Services, you’ll play a pivotal role in turning that mission into reality.
The vacancy
Reporting to the Director of Customer Services, you’ll lead four critical services: Neighbourhoods, Lettings, and ASB. Your leadership will ensure our services not only meet but exceed regulatory standards, deliver exceptional customer satisfaction, and create real impact in our communities.
You’ll develop and implement neighbourhood action plans and innovative interventions using a systems thinking approach – all while ensuring compliance with regulatory frameworks like the Regulator of Social Housing’s Consumer Standards and Tenant Satisfaction Measures (TSMs).
So what will you be doing?
In this role your responsibilities will be:
- Lead and inspire multidisciplinary teams
- Drive continuous service improvement through data, insight, and customer feedback
- Develop policies, systems, and KPIs to strengthen delivery and accountability
- Build strong partnerships with statutory and voluntary agencies
- Ensure legal, regulatory, and safeguarding compliance across your service areas
- Play a key role in shaping FCHO’s “Thriving Communities” agenda
Who are we looking for?
- Has a full UK driving licence
- Has substantial experience managing multi-disciplinary housing teams (Neighbourhoods, Lettings, ASB, etc.)
- Holds a CIH Level 5 Diploma (or equivalent/willingness to complete), with in-depth knowledge of relevant housing legislation
- Has strong strategic and analytical skills and is able to turn insight into action
- Has excellent people and performance management expertise
- Has a track record of creating and delivering customer-centric services
- Has vast experience of budget management and policy development
- Is committed to equality, diversity, and creating safe, inclusive communities
What\’s in it for you?
When you become a part of the FCHO team, you receive a range of fantastic benefits, including:
- A 37-hour working week with hybrid working options
- Holiday entitlement is 30 days plus one shut down day and eight bank holidays.
- Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn
- Automatic enrolment into a private health insurance plan
- Access to an Employment Assistance Programme
- Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
- Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life
- Discounted gym membership
- Professional subscriptions are paid for by the business where they are an essential requirement of your role.
- Enhanced maternity, paternity, adoption and sick pay
- Access to an on-site wellbeing room
- Access to an on-site café
- Long service awards
Interviews and assessments to take place as soon as possible and we reserve the right to close the application process early if we receive a large amount of applicants.
We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we’ll do all we can.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business and Other
-
Industries
Civic and Social Organizations, Housing Programs, and Housing and Community Development
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Head of Tenancy and Neighbourhood Services employer: First Choice Homes Oldham
Contact Detail:
First Choice Homes Oldham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Tenancy and Neighbourhood Services
✨Tip Number 1
Familiarise yourself with the latest housing legislation and regulatory frameworks relevant to the role. This will not only help you in interviews but also demonstrate your commitment to compliance and best practices in tenancy and neighbourhood services.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in leadership roles. Attend industry events or join online forums to gain insights and make connections that could be beneficial during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service improvement and customer satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
✨Tip Number 4
Research First Choice Homes Oldham's current initiatives and community projects. Being knowledgeable about their mission and values will allow you to tailor your discussions and show how your vision aligns with theirs.
We think you need these skills to ace Head of Tenancy and Neighbourhood Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Tenancy and Neighbourhood Services. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience managing multi-disciplinary housing teams and any relevant qualifications, such as a CIH Level 5 Diploma. Use specific examples to demonstrate how your past roles align with the responsibilities outlined in the job description.
Showcase Leadership Skills: Since the role involves leading teams and driving service improvement, be sure to highlight your leadership experience. Discuss any successful projects you've led, focusing on how you inspired your team and achieved positive outcomes.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'neighbourhood action plans' and 'customer-centric services', to show that you understand the role and are genuinely interested in contributing to their mission.
How to prepare for a job interview at First Choice Homes Oldham
✨Show Your Passion for Community Development
Make sure to express your enthusiasm for creating better neighbourhoods and thriving communities. Share specific examples from your past experiences where you have successfully led initiatives that made a positive impact on the community.
✨Demonstrate Leadership Skills
As a Head of Tenancy and Neighbourhood Services, strong leadership is crucial. Prepare to discuss your experience in managing multidisciplinary teams and how you've inspired them to achieve common goals. Highlight any strategies you've implemented to drive performance and innovation.
✨Understand Regulatory Frameworks
Familiarise yourself with the regulatory standards relevant to the role, such as the Regulator of Social Housing’s Consumer Standards. Be ready to discuss how you ensure compliance and how this has shaped your previous work in housing services.
✨Prepare Data-Driven Insights
Since the role involves continuous service improvement through data and customer feedback, come prepared with examples of how you've used data to inform decision-making. Discuss any KPIs you've developed and how they contributed to service delivery and accountability.
