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- Tasks: Manage personal injury claims and mentor junior colleagues in a dynamic team environment.
- Company: 1st Central is an award-winning insurance company focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy a vibrant workplace, flexible options, and numerous corporate perks to enhance your career.
- Why this job: Make a real impact while working in a supportive culture that values continuous improvement.
- Qualifications: Advanced knowledge of personal injury claims and strong communication skills are essential.
- Other info: Join a team recognised for excellence with a fantastic Glassdoor score!
The predicted salary is between 36000 - 60000 £ per year.
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a seasoned Personal Injury expert with advanced claims handling knowledge and a sharp legal mind? Do you thrive in navigating complex motor claims, influencing outcomes through confident communication and negotiation and enjoy developing less experienced colleagues? If you’re ready to bring your expertise to a role where your skills truly make an impact — we’d love to hear from you!
We’re looking for a Senior Personal Injury Specialist to join our Personal Injury team in either our Salford Quays, Manchester or Haywards Heath, West Sussex office. In this role you’ll proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion. You will ensure you are complying with all appropriate FCA regulations, legislative and policy guidelines as well as Company Objectives.
We’re all about people and we’re passionate about continuous improvement, so you’ll perform regular audits and mentoring to assist in maintaining overall Quality Assurance within the Personal Injury Claims Team.
Core skills we’re looking for to succeed in the role:- Advanced claims handling knowledge, especially Personal Injury
- Legal and regulatory knowledge, including FCA regulations and motor claims law
- Strong communication, negotiation & influencing skills
- To proactively record, process and settle claims in accordance with our principles and to maintain files within our service standards
- Own and manage a portfolio of Complex Personal Injury, third party motor claims and associated damage claims
- Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal Injury Specialists
- Identify and champion potential fraudulent claims and action in accordance with FCIM’s guidelines
- Develop and maintain effective relationships with colleagues and stakeholders
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
- Advanced Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
- Excellent knowledge of motor claims including all areas of Complex Personal injury
- Good knowledge of working with the MOJ and OIC portals
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
- Thorough and effective communication skills, both verbal and written
- Strong Negotiation and influencing skills
- Excellent time management and organisation skills
- Ability to mentor/develop others and detect training needs
- Customer focussed
- Takes initiative to make decisions
- Self-motivated and enthusiastic
- Strives to deliver performance targets and drive business improvements
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? Check out our reviews for yourself!
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, supportive.
Senior Personal Injury Specialist employer: First Central
Contact Detail:
First Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Injury Specialist
✨Tip Number 1
Familiarise yourself with the latest developments in personal injury law and FCA regulations. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and legal sectors, especially those who specialise in personal injury claims. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare for potential interview scenarios by practising your negotiation and communication skills. Role-playing complex claim situations can help you articulate your thought process and decision-making abilities effectively.
✨Tip Number 4
Research 1st Central’s company culture and values thoroughly. Understanding their approach to customer service and continuous improvement will allow you to align your responses during the interview, showcasing how you fit into their team.
We think you need these skills to ace Senior Personal Injury Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your advanced claims handling knowledge and experience in personal injury. Use specific examples that demonstrate your ability to manage complex motor claims and your strong communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your experience with FCA regulations and your ability to mentor less experienced colleagues.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in personal injury claims. Include metrics or outcomes that illustrate your success in negotiating and influencing claim outcomes.
Proofread and Edit: Before submitting your application, carefully proofread your documents. Check for any spelling or grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at First Central
✨Showcase Your Claims Handling Expertise
Be prepared to discuss your advanced claims handling knowledge, especially in personal injury. Highlight specific cases you've managed and the outcomes you achieved, demonstrating your ability to navigate complex motor claims.
✨Demonstrate Strong Communication Skills
Since the role requires confident communication and negotiation, practice articulating your thoughts clearly. Use examples from your past experiences where effective communication influenced a positive outcome in a claim.
✨Familiarise Yourself with Relevant Regulations
Brush up on FCA regulations, MOJ reforms, and the Civil Procedure Rules. Being able to discuss these regulations confidently will show that you understand the legal landscape and can ensure compliance in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you had to make tough decisions or mentor less experienced colleagues, and be ready to share those stories.
