Personal Injury Handler

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Do you have third-party injury claims experience? Are you a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Do you enjoy negotiating and managing a claim to a conclusionwith strong knowledge of relevant legal jurisdictional rules and protocols?

Well look no further! We’re on the lookout for a skilled Personal InjuryHandler to join our growing organisation in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

You\’ll be a great fit for the role if you have these skills:

• Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent communication: You’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
• Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Managing your deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

We love flexibility and hybrid working – Thefirst 3 monthswill be in the office for training and support. Upon completing 3 months of service and subject to your performance hybrid working can begin at4 days from home and 1 daya week in the office. If you prefer to be in the office more that’s good with us!

What’s our success? Well, that’s entirely down to our talented people, who we know, are our biggest asset.Check out our Glassdoor page to see what our employees think about working here.

Are you up for the challenge? Then read further and click on apply if you are interested to start your career with us!

What\’s involved:

• Own and manage a portfolio, of Personal Injury claims submitted via the OIC/MoJ portals from receipt of medical evidence through to conclusion contacting policyholder’s, witnesses, Third Party insurers to assess and agree liability keeping our policyholders informed on progress and managing expectations as and when required.
• Effectively negotiate, as appropriate, with customers, suppliers, Unrepresented Claimants and all relevant Third-Party representatives
• Promptly identify potential fraud indicators which require referral
• Ensure that any bodily injury claims with potential large loss indicators are referred promptly
• Manage Inbound and outbound phone calls and ensure all files are reserved accurately
• Able to effectively assess basic liability decisions
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
• Ensure that all expressions of dissatisfaction are registered
• Carry out duties, activities and tasks as directed within the Customer and Operations pillar
• Ensure compliance with Company Policies, Values and guidelines at all times

Experience & knowledge:

• Proven motor claims experience working within a bodily injury claims environment gained from a motor insurer
• Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
• Experience handling claims within the OIC (Official Injury Claims) Portal or similar (Desirable)
• Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
• Proficient knowledge of liability assessment
• Knowledge of regulatory framework relating to Motor Claims and principles of English Law
• Previous knowledge of FCA requirements (including TCF)
• Conversant with all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

Skills:

• Thorough and effective communication skills, both verbal and written
• Strong negotiation and influencing skills
• Excellent time management and organisation skills
• Good assertive skills
• Auditing and coaching skills
• Ability to act as a mentor/develop other and detect training needs.

Behaviours:

• Tenacious and strong negotiator
• Self-motivated and enthusiastic
• Able to evidence a thorough approach to claims handling
• Emphasis on attention to detail and accuracy

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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