At a Glance
- Tasks: Engineer and authorise vehicle repairs while producing inspection reports and managing claims.
- Company: Join 1st Central, a leading UK motor and home insurer focused on innovation and support.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work environment.
- Other info: Dynamic team environment with opportunities for personal and professional development.
- Why this job: Make a real impact in the insurance industry with your technical skills and customer service.
- Qualifications: Experience in vehicle repairs and strong communication skills are essential.
The predicted salary is between 27998 - 34220 £ per year.
At 1st Central, everything starts with our people.
As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers.
We’re proud to create an environment where people feel supported, trusted and able to grow -whether that’s developing new skills, taking on fresh challenges or making a real impact every day.
If you’re looking for a role where you can make a difference, we’d love to hear from you.
Do you have strong technical knowledge of vehicle repairs and the confidence to make sound decisions?
Are you a clear communicator who can explain complex information to customers, repairers and third parties in a simple and supportive way?
We’re looking for four Motor Vehicle Image Engineers to join our Engineering team based ineither Haywards Heath, West Sussexor Salford Quays, Manchester.
You’ll be working as part of a team, responsible for engineering and authorising vehicle repairs, producing inspection reports and making decisions regarding the settlement of claims for total loss cases.
Core skills we’re looking for
- Extensive vehicle make up knowledge.
- Competent in the use of automotive estimate systems
- Strong customer service skills
- Ability to work in a fast-paced team and business
- Strong teamwork skills
What’s Involved
- You’ll engineer and authorise vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration.
- You’ll take technical calls, produce inspection reports, and make total loss decisions whilst authorising supplementary estimates.
- You’ll liaise directly with customers to ensure that claims are settled in the most appropriate manner to establish a correct market position for the vehicle, utilising vehicle valuation guides along with extensive market research.
- You’ll need to communicate effectively and appropriately with customers and network of third parties (including but not limited to network of repairers).
This will often involve explaining potentially complex decisions made in a way that takes account of the recipient’s level of technical understanding.
In making and communicating decisions with Policyholders will be key when managing repairs, total losses, cases involving unrelated damage, complaints and applying policy conditions/limits.
- You’ll need to be able to identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment
- You’ll be a support to the total loss valuation handlers, as required, by delivering the valuation and settling claims where vehicles which have been deemed beyond economical repair or have been stolen and unrecovered.
- You’ll engage with the network of third parties to develop a strong working relationship driving maximum efficiencies.
Also support all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.
- You’ll need to work to agreed timescales and business parameters, ensuring all work is carried out within agreed KPI’s and SLA’s.
Experience & Knowledge
- Experience of working within the repair industry, mechanical / body.
- Experience of resolving complex customer / repairer problems / issues / complaints.
- Able to understand and interpret client requirements.
- Enthusiasm and a willingness to learn new skills.
- Extensive vehicle make up knowledge.
- Knowledge of relevant legislation – Financial Ombudsman Service (FOS) Financial Conduct Authority (FCA) Data Protection Act (DPA)
Skills & Qualifications
- Ability to prioritise and plan in response to customer/business drivers.
- Competent in automotive estimate systems.
- Strong negotiating skills for rate agreement and delivery.
- Enthusiasm and a willingness to learn new skills
- Excellent time management skills
- Good communication skills, both verbal and written
- Good time management and organisation skills
- Advanced computer literacy skills.
- Excellent time management skills.
- Behaviours
- Commercially focused
- Self-motivated and enthusiastic
- An organised and pro-active approach
- Embrace, embed and incorporate the Company Values
- Emphasis on attention to detail and accuracy
- Takes initiative to make decisions
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to drive business improvements to contribute to the success of the business
- To find out more about careers at 1st Central, take a look here
- #J-18808-Ljbffr
Motor Vehicle Image Engineer in Haywards Heath employer: First Central
At 1st Central, we prioritise our people and foster a supportive environment that encourages growth and collaboration. As a leading motor and home insurer based in the vibrant Salford Quays, we offer flexible hybrid working arrangements, allowing you to balance home and office life while making a meaningful impact through your work. Join us to develop your skills in a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Vehicle Image Engineer in Haywards Heath
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like First Central). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like First Central. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Vehicle Image Engineer in Haywards Heath
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at First Central.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at First Central. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at First Central
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at First Central to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at First Central, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding First Central's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
