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- Tasks: Lead data-driven insights for claims performance and mentor junior analysts.
- Company: 1st Central is a top insurance company known for innovation and excellent service.
- Benefits: Enjoy remote work options, a supportive culture, and great employee perks.
- Why this job: Join a winning team recognised for its workplace culture and impact in the insurance industry.
- Qualifications: Experience with SAS, SQL, and actuarial methodologies is essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
We’re 1st Central, a market-leading insurance company utilizing smart data and technology at pace. Rapid growth has been driven by providing our 1.4 million customers with great value insurance and excellent service. We have won Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is impressive!
Are you a dynamic professional with exceptional stakeholder management skills? Do you have hands-on experience with SAS, SQL, or similar programs? Are you well-versed in actuarial methodologies, particularly claims reserving? If so, we want you to join our team!
This role involves being a senior team member responsible for developing best-in-class Claims Insight. You will manage the crucial link between frontline operational claims, pricing, underwriting, reserving, and external stakeholders, using data to inform past and future business results. The Claims Insight Delivery Manager will apply their extensive understanding of actuarial techniques to inform reserving projections and impacts on the 5-year plan. Developing talent is important to us, so you’ll play a vital role in mentoring junior team members within the Performance Function and supporting their development.
Core skills required:- Strong stakeholder management and the ability to present to executive-level audiences
- Experience with SAS, SQL, or similar programs
- Knowledge of actuarial methodologies, especially claims reserving
- Deliver regular reports on current and future claims indemnity performance to support monthly and quarterly executive reporting
- Analyze performance trends, identify inconsistencies, and highlight opportunities in line with executive priorities
- Build and maintain data models (primarily using SAS), utilizing various data sources to develop insights into claims performance across the balanced scorecard
- Present and visualize analysis clearly, providing insightful commentary with actionable recommendations for the executive team
- Collaborate with operational teams to make recommendations that improve indemnity performance and ensure follow-through
- Mentor and develop Claims Insight analysts, especially in SAS capabilities
- Work with Finance to track and demonstrate benefits across expenses, income, and indemnity
- Engage with industry benchmarking providers to gather granular data for performance evaluation and KPI setting
- Support forecasting of claims inflation impacts from internal and external factors
- Represent the Claims Insight Manager in key stakeholder meetings
- Assist the wider Performance team as needed, leveraging your skills to meet business needs
- Proven experience in data mining, transformation, synthesis, and reporting using SAS, SQL, and other modeling tools
- Experience using data and insights to understand claims indemnity performance
- Ability to lead performance discussions and recommend improvements based on data insights
- Ability to work under pressure, managing multiple tasks simultaneously
- Excellent communication skills, including managing difficult conversations
- Team-oriented mindset, focused on shared objectives
- Ability to communicate technical information clearly and comprehensively
- Experience in line management and colleague development
- Advanced MS Office skills
- Advanced SAS Enterprise Guide skills
- Proficiency in SQL or similar tools
- Understanding of actuarial methodologies
- Strong analytical and numerical skills
- Ability to present and visualize data effectively for diverse audiences
- Creative problem-solving skills to overcome data challenges
- Knowledge of Lean and Continuous Improvement methodologies
- Ability to communicate risks and issues at all organizational levels
- Excellent stakeholder management skills
- Results-driven and commercially focused
- Understanding of the Motor insurance industry
- Use facts and data to inform decisions, not opinions
- Attention to detail and accuracy
- Clear and concise presentation of complex information
- Self-motivated and enthusiastic
- Flexible and positive attitude
- Decisive and proactive
- Organized and proactive approach
- Align with company values
- Team player
If you believe you’re the right fit, we look forward to hearing from you. Apply today! We pride ourselves on being a great place to work.
People first. Always. We’re passionate about our colleagues and committed to providing an extraordinary working environment. Our workplaces are energetic, supportive, and inspiring.
Interested? Our Talent team is ready to share everything you need to know about what we’re looking for and what we offer, so don’t hesitate to get in touch.
Claims Insight Delivery Manager employer: First Central
Contact Detail:
First Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Insight Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in claims reserving and actuarial methodologies. This will not only help you understand the role better but also allow you to engage in informed discussions during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work with data analytics and claims management. Attend relevant webinars or local meetups to build connections that could lead to referrals.
✨Tip Number 3
Prepare to showcase your experience with SAS and SQL by having specific examples ready. Think of projects where you used these tools to drive insights or improve performance, as this will demonstrate your hands-on expertise.
✨Tip Number 4
Practice your presentation skills, particularly how to convey complex data insights to non-technical stakeholders. Being able to communicate effectively at all levels is crucial for this role, so consider mock presentations to refine your approach.
We think you need these skills to ace Claims Insight Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAS, SQL, and actuarial methodologies. Use specific examples that demonstrate your stakeholder management skills and ability to present to executive-level audiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Claims Insight Delivery Manager, particularly in developing insights and mentoring junior team members.
Showcase Relevant Experience: When detailing your work history, focus on achievements related to data mining, performance analysis, and reporting. Highlight any experience you have in the insurance industry, especially in claims reserving or indemnity performance.
Prepare for Potential Questions: Think about how you would discuss your analytical skills and problem-solving abilities in an interview. Be ready to provide examples of how you've used data to inform decisions and improve performance in previous roles.
How to prepare for a job interview at First Central
✨Showcase Your Data Skills
Make sure to highlight your experience with SAS, SQL, or similar programs during the interview. Be prepared to discuss specific projects where you've used these tools to analyse claims data and how your insights led to actionable recommendations.
✨Demonstrate Stakeholder Management
Since this role involves significant interaction with various stakeholders, be ready to share examples of how you've successfully managed relationships in previous roles. Discuss any challenges you faced and how you overcame them to ensure effective communication and collaboration.
✨Prepare for Technical Questions
Expect questions related to actuarial methodologies, particularly claims reserving. Brush up on your knowledge and be ready to explain complex concepts clearly, as you'll need to communicate these effectively to both technical and non-technical audiences.
✨Emphasise Mentoring Experience
As a Claims Insight Delivery Manager, you'll be mentoring junior team members. Share your experiences in developing talent and how you've supported colleagues in enhancing their skills, especially in data analysis and reporting.
