Claims Insight Analyst

Claims Insight Analyst

Haywards Heath Full-Time 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Analyse claims data to improve performance and deliver insights to business leaders.
  • Company: 1st Central is a leading insurance company focused on smart data and exceptional service.
  • Benefits: Enjoy remote work options, a supportive environment, and numerous corporate perks.
  • Why this job: Join a winning team recognised as Insurance Employer of the Year and make a real impact.
  • Qualifications: Strong analytical skills, Excel proficiency, and experience in a Claims role are essential.
  • Other info: Flexible working arrangements available; check our Glassdoor for employee reviews!

The predicted salary is between 28800 - 43200 £ per year.

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We’re seeking a Claims Analyst with a sharp eye for detail and a strong grasp of data. If you possess excellent analytical and numerical skills, have a solid foundation in Microsoft Excel, and have garnered experience in a Claims role within the Insurance industry, we’d like to hear from you!

We’re looking for a Claims Insight Analyst to join our Performance team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices. In this role you’ll drive the continuing and material improvements in claims indemnity performance, in partnership with 1st Central Underwriting Limited. You’ll form the vital link between frontline claims operations and reserving & pricing. We’re all about people and we’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress our methods and team knowledge.

Core skills we’re looking for to succeed in the role:

  • Strong analytical and numerical skills
  • Technical competency in Microsoft Excel
  • Experience in a Claims role within the Insurance industry

Nice to have skills, but optional:

  • Competent in SQL or similar, and appropriate tools to exploit this

What’s involved:

  • Deliver regular reporting to business leaders on current and future claims indemnity performance
  • Deliver analysis of performance trends, inconsistencies and opportunities in line with priorities agreed by the executive.
  • Utilise numerous data sources to develop deep insights into claims performance, across the balanced scorecard
  • Present and visualise analysis so that it can be clearly understood and adds value to the business
  • Work with the operational teams to make recommendations to drive step changes in indemnity performance, following this through to delivery
  • Work closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity
  • Work alongside industry benchmarking providers to continuously evaluate company performance against the market
  • Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs

Experience:

  • Proven experience of data mining, transformation, synthesis and reporting
  • Proven experience of using data and insights to understand claims indemnity performance
  • Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
  • The ability to work under pressure, dealing with multiple tasks or requests simultaneously
  • Excellent communication skills, and a proven ability to manage difficult conversations
  • Team player, working to create and achieve shared objectives
  • Ability to disseminate technical information and present comprehensively

Skills:

  • Advanced level use of MS Office applications
  • Competent in SQL or similar, and appropriate tools to exploit this
  • Understanding of actuarial methodologies
  • Strong analytical and numerical skills
  • Ability to present and visualise data to a high quality and adapt for a wide range of audience
  • Problem solving skills and ability to think creatively to overcome data challenges
  • An understanding of Lean / Continuous Improvement tools, thinking and methodologies
  • Ability to communicate risks and issues at all levels of the organisation
  • Excellent stakeholder management skills
  • Commercially focused and results driven
  • Understanding of Motor insurance industry

Behaviours:

  • Speaks with facts and data, not opinion
  • Emphasis on attention to detail and accuracy
  • Can present complex information in a clear and concise manner
  • Self-Motivation and enthusiastic
  • A flexible approach and positive attitude
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Embrace, embed and incorporate the company values
  • Teamwork makes the dream work! You’ll have the ability to work well as part of a team

If this job sounds like the role you’re looking for, apply today! We pride ourselves on being a great place to work.

What can we do for you? People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, supportive.

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Contact Detail:

First Central Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Claims Insight Analyst

✨Tip Number 1

Familiarise yourself with the latest trends in claims performance within the insurance industry. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.

✨Tip Number 2

Brush up on your Microsoft Excel skills, especially advanced functions and data visualisation techniques. Being able to demonstrate your proficiency in Excel can set you apart from other candidates.

✨Tip Number 3

Network with professionals in the insurance sector, particularly those who work in claims analysis. This could provide you with valuable insights and potentially lead to referrals for the position.

✨Tip Number 4

Prepare to discuss specific examples of how you've used data to drive performance improvements in previous roles. This will showcase your analytical skills and your ability to contribute to the team at 1st Central.

We think you need these skills to ace Claims Insight Analyst

Strong Analytical Skills
Numerical Skills
Technical Competency in Microsoft Excel
Experience in a Claims Role within the Insurance Industry
Data Mining and Transformation
Synthesis and Reporting of Data
Ability to Present and Visualise Data
Problem-Solving Skills
Understanding of Actuarial Methodologies
Knowledge of Lean / Continuous Improvement Tools
Excellent Communication Skills
Stakeholder Management Skills
Commercial Awareness
Ability to Work Under Pressure
Teamwork and Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your analytical and numerical skills, as well as your experience in a Claims role within the Insurance industry. Use specific examples to demonstrate how you've used data to drive performance improvements.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your technical competency in Microsoft Excel and any experience with SQL or similar tools. Show how your skills align with the company's focus on continuous improvement.

Highlight Relevant Experience: When detailing your work history, focus on your experience with data mining, transformation, and reporting. Provide examples of how you've delivered insights that have positively impacted claims performance.

Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples of how you've effectively presented complex information to various audiences. This could be through reports, presentations, or team discussions.

How to prepare for a job interview at First Central

✨Showcase Your Analytical Skills

As a Claims Insight Analyst, your analytical prowess is key. Be prepared to discuss specific examples of how you've used data to drive performance improvements in previous roles. Highlight any tools or methodologies you employed to analyse claims data.

✨Demonstrate Excel Competency

Since technical competency in Microsoft Excel is crucial for this role, ensure you can talk about your experience with advanced Excel functions. Consider preparing a brief demonstration or example of how you've used Excel to manage and analyse data effectively.

✨Understand the Insurance Landscape

Familiarise yourself with the current trends and challenges in the insurance industry, particularly in claims management. Being able to discuss these topics will show your genuine interest in the field and your readiness to contribute to the team.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult conversations. Think of past experiences where you successfully navigated challenges in claims processing and be ready to share those stories.

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