Senior Process Performance Executive (12m FTC)

Senior Process Performance Executive (12m FTC) Location: Haywards Heath, Home Office (Remote) or Manchester Salary: £35,000 – £45,000 depending on experience Department: CommercialWe\’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that\’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!Are you someone who thrives on solving complex problems and navigating risk with confidence? Do you have a pragmatic mindset that strikes the perfect balance between business goals and customer needs? If you\’re a master multitasker with expert time management skills, and you know how to manage stakeholders at every level with clarity and confidence, we want to hear from you!We\’re looking for a Senior Process Performance Executive to join our Commercial & Marketing team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.This role is a fixed term contract due to end on 30/06/2026.In this role you\’ll support oversight, governance & continuous improvement of core business processes across the lifecycle of a policy. You will ensure delivery of customer expectations whilst meeting commercial targets and regulatory requirements.Core skills we\’re looking for to succeed in the role:An understanding of risk and control measuresAbility to problem solveA pragmatic mindset with the ability to balance both business and customer needsStrong stakeholder management skills, with ability to set expectations to stakeholders at all levelsExpert level multitasking and time management abilitiesWhat\’s involved:Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policyLead tactical initiatives across functional teams to deliver new capability or improvements in core business processesSupport the ongoing governance & continuous improvement of the core business processes across the lifecycle of a policy to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines.Supporting the Process Performance Lead in the resolution of any core process issuesProactively develop new processes and initiatives from concept to commercialisation to ensure customer and commercial outcomes are metSupport Process performance lead in maintaining risk register (as applicable), providing evidence and commentary for controls, updates for mitigating actions and maintaining control matrices and attestationsSupport the commercial reporting on core business processes and proactively deal with emerging issues or exploiting opportunitiesAny other reasonable duties as requiredSkills & experienceExperience of working within a highly regulated environmentUnderstanding of the insurance/financial services industry, its products, and key regulationsNumerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendationsHighly motivated self-starterAbility to take quick confident decisions at a strategic level to move things forwardStructured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forwardAbility to communicate complex information in an easily digestible format to key stakeholdersConfidence in prioritising and balancing competing work streamsExcellent communication & presentation skills, both verbal and writtenGood time management and organisation skillsEntrepreneurial mind-set with the ability to spot opportunitiesStrong organisational & planning skillsBe confident in prioritising and balancing competing work streamsKnowledgeIdeally an excellent understanding of retail insurance products, the insurance industry and the different distribution channelsKnowledge of FCA requirements (including Consumer Duty)Subscription-based businesses in other sectors will be consideredBehavioursProfessional, confident and personableCommercially focused with a strong customer ethicA flexible approach and positive attitudeAn agile approach to project management and able to rapidly react to changes in business priorities to take advantage of emerging business and customer opportunitiesAble to work on own initiative and also collaboratively as part of a teamStrives to drive business improvements to contribute to the success of the businessSelf-motivated, enthusiastic, target driven, and results focusedAnalytical by nature with an aptitude for data-based decision makingA driven attitude to deliver change and rapidly overcome obstaclesAmbitious with intent to progress to a commercial leadership roleSo, if you\’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.People first. Always. We\’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that\’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you\’ll enjoy, take a look at all our perks in full here .Intrigued? Our Talent team can tell you everything you need to know about what we want and what we\’re offering, so feel free to get in touch.86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and moreFlexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observeWe\’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible Working We\’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in Need Your Time in Need: five days\’ leave so you can deal with life stuff. We\’ll support you

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