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- Tasks: Lead and inspire teams while managing operations in a fast-paced environment.
- Company: 1st Central is a top insurance company known for great value and excellent service.
- Benefits: Enjoy 26 days holiday, a personal 'You' day, and discounts on car insurance.
- Why this job: Make a real impact in a vibrant workplace with opportunities for career growth.
- Qualifications: Leadership experience and knowledge of the motor insurance industry are essential.
- Other info: Join a team recognised as Insurance Employer of the Year at the British Insurance Awards 2024.
The predicted salary is between 67700 - 76000 £ per year.
Policy Analysis Operations Manager – 9 Month FTC
Location: Haywards Heath | Salary: £67,700 – £76,000 depending on experience | Department: Customer & Operations
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with excellent service. We were awarded Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is impressive!
Are you looking for a role where you can lead, inspire, and make a real impact? We’re seeking a Policy Analysis Operations Manager to join our Counter Fraud Services (CFS) Policy Analysis (PA) team at First Central on a 9-month fixed-term contract.
The PA team is responsible for validating new and existing customer policies flagged for application fraud or misrepresentation, ensuring customers are insured correctly at the right rate. As PA Operations Manager, you’ll oversee PA operations and contact centres, playing a key role in achieving the team’s objectives.
You will lead around 8 teams and 80 colleagues, driving an exceptional contact centre experience, maintaining engagement, supporting career growth, and ensuring department metrics and SLA targets are met. If you thrive in a fast-paced, people-focused environment, we’d love to hear from you!
Ideal candidates will be able to:
- Lead and inspire teams
- Communicate effectively
- Present confidently
- Organise and prioritise tasks efficiently
What we offer:
- Salary from £67,700 to £76,000 depending on experience
- 26 days holiday plus 8 bank holidays, plus an extra \’You\’ day for personal occasions
- £100 off your car insurance
- A vibrant, supportive, and busy workplace
Responsibilities include:
- Ensuring recruitment and onboarding processes meet staffing needs
- Managing relationships with outsourced partners to meet staffing levels
- Achieving productivity, quality, and complaint resolution targets
- Embedding colleague engagement and wellbeing strategies
- Identifying process improvements for efficiency and customer outcomes
- Providing SME insights into PA systems and workflows
- Collaborating with leadership to meet departmental objectives
Required experience & knowledge:
- Leadership experience
- Stakeholder management skills at customer-facing and senior levels
- Experience in the private motor vehicle insurance industry, especially policy and claims
- Understanding of counter fraud best practices
- Knowledge of motor insurance policies, claims, and fraud
- Familiarity with the quote-to-sale journey and FCA requirements
Skills & qualifications:
- Leadership and team inspiration
- Excellent communication skills
- Analytical and problem-solving abilities
- Confident presentation skills
- Organised, proactive, and able to prioritise
- Data literacy, especially Excel, with ability to present insights
- Degree or relevant experience
Interested? Apply today!
What we offer our colleagues:
- People-first culture with energetic and supportive workplaces
- Perks detailed in our full benefits package
For more information, contact our Talent team. We look forward to hearing from you!
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Policy Analysis Operations Manager - 9 Month FTC employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Analysis Operations Manager - 9 Month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in the insurance industry, particularly around counter fraud practices. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in policy analysis and operations management. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved processes in previous roles. Highlighting your leadership experience and problem-solving skills will be crucial in showcasing your fit for the Policy Analysis Operations Manager position.
✨Tip Number 4
Research 1st Central's company culture and values. Understanding their people-first approach and commitment to customer service will allow you to tailor your discussions and show how your personal values align with theirs during the interview process.
We think you need these skills to ace Policy Analysis Operations Manager - 9 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and skills that align with the role of Policy Analysis Operations Manager. Emphasise your ability to inspire teams and manage stakeholder relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of counter fraud practices. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Relevant Skills: In your application, focus on key skills such as analytical abilities, communication, and data literacy. Mention your experience with Excel and how you've used data to drive insights in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application that reflect your success in previous positions. For example, mention any improvements in team performance or customer satisfaction metrics you've achieved.
How to prepare for a job interview at First Central Services
✨Showcase Your Leadership Skills
As a Policy Analysis Operations Manager, you'll be leading multiple teams. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past.
✨Demonstrate Your Industry Knowledge
Familiarity with the private motor vehicle insurance industry is crucial. Brush up on current trends, counter fraud best practices, and the quote-to-sale journey to impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of specific scenarios where you've successfully resolved issues or improved processes in previous roles.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like policy analysis and stakeholder management.