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- Tasks: Lead and inspire teams while managing policy analysis operations in a fast-paced environment.
- Company: 1st Central, an award-winning insurance company focused on customer satisfaction.
- Benefits: Competitive salary, 26 days holiday, extra 'You' day, and discounts on car insurance.
- Other info: Join a supportive culture with excellent career growth opportunities.
- Why this job: Make a real impact in a vibrant workplace while driving team success.
- Qualifications: Leadership experience and strong communication skills required.
The predicted salary is between 67700 - 76000 £ per year.
Location: Haywards Heath | Salary: £67,700 - £76,000 depending on experience | Department: Customer & Operations
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with excellent service. We were awarded Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is impressive!
We’re seeking a Policy Analysis Operations Manager to join our Counter Fraud Services (CFS) Policy Analysis (PA) team at First Central on a 9-month fixed-term contract. The PA team is responsible for validating new and existing customer policies flagged for application fraud or misrepresentation, ensuring customers are insured correctly at the right rate. As PA Operations Manager, you’ll oversee PA operations and contact centres, playing a key role in achieving the team’s objectives.
You will lead around 8 teams and 80 colleagues, driving an exceptional contact centre experience, maintaining engagement, supporting career growth, and ensuring department metrics and SLA targets are met. If you thrive in a fast-paced, people-focused environment, we’d love to hear from you!
Ideal candidates will be able to:
- Lead and inspire teams
- Communicate effectively
- Present confidently
- Organise and prioritise tasks efficiently
What we offer:
- Salary from £67,700 to £76,000 depending on experience
- 26 days holiday plus 8 bank holidays, plus an extra 'You' day for personal occasions
- £100 off your car insurance
- A vibrant, supportive, and busy workplace
Responsibilities include:
- Ensuring recruitment and onboarding processes meet staffing needs
- Managing relationships with outsourced partners to meet staffing levels
- Achieving productivity, quality, and complaint resolution targets
- Embedding colleague engagement and wellbeing strategies
- Identifying process improvements for efficiency and customer outcomes
- Providing SME insights into PA systems and workflows
- Collaborating with leadership to meet departmental objectives
Required experience & knowledge:
- Leadership experience
- Stakeholder management skills at customer-facing and senior levels
- Experience in the private motor vehicle insurance industry, especially policy and claims
- Understanding of counter fraud best practices
- Knowledge of motor insurance policies, claims, and fraud
- Familiarity with the quote-to-sale journey and FCA requirements
Skills & qualifications:
- Leadership and team inspiration
- Excellent communication skills
- Analytical and problem-solving abilities
- Confident presentation skills
- Organised, proactive, and able to prioritise
- Data literacy, especially Excel, with ability to present insights
- Degree or relevant experience
Interested? Apply today!
What we offer our colleagues:
- People-first culture with energetic and supportive workplaces
- Perks detailed in our full benefits package
For more information, contact our Talent team. We look forward to hearing from you!
Policy Analysis Operations Manager - 9 Month FTC employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Analysis Operations Manager - 9 Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or presenting your ideas, being articulate and confident can make a huge difference. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at 1st Central.
We think you need these skills to ace Policy Analysis Operations Manager - 9 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant knowledge of the insurance industry to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Policy Analysis Operations Manager role. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Communication Skills: Since effective communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Central Services
✨Know Your Stuff
Make sure you understand the ins and outs of policy analysis and operations management. Brush up on your knowledge of motor insurance policies, claims, and counter fraud practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading teams, be prepared to share specific examples of how you've inspired and managed teams in the past. Think about challenges you've faced and how you overcame them. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to prepare a few points on how you would manage relationships with outsourced partners or improve team engagement, as these are crucial aspects of the job.
✨Be Data Savvy
Since data literacy is important for this position, be ready to discuss your experience with data analysis, especially using Excel. Prepare to present insights from any relevant data you've worked with before, as this will highlight your analytical skills and problem-solving abilities.