Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support claims handlers with technical expertise and improve processes daily.
- Company: 1st Central is a leading insurance company known for excellent service and innovative technology.
- Benefits: Enjoy a vibrant workplace, great perks, and the chance to grow your career.
- Why this job: Join a winning team recognised as Insurance Employer of the Year and make a real impact.
- Qualifications: Strong background in personal injury claims and experience in coaching required.
- Other info: Work from our Salford Quays or Haywards Heath offices and be part of a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a talented claims professional with strong PI technical claims handling knowledge and experience? Do you have great people skills and the ability to work with stakeholders of all levels? Are you able to look at the core of a process and see where you could make improvements? If so, we want to hear from you!
We’re looking for a Personal Injury Technical Claims Coach to join our Customer & Operations team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices. Reporting into the Head of Personal Injury Claims, this role will support the Head of Personal Injury Claims and Technical Claims Lead by providing day-to-day technical support to Claims Handlers/Negotiators and assisting in claims handling strategies and improvements.
Core skills required:
- Personal Injury claims handling knowledge and experience
- Technical understanding of claims processes
- A mindset geared towards continuous improvement with auditing and feedback skills
- People skills to manage stakeholders at all levels
Key responsibilities include:
- Supporting claims process improvements through research, analysis, and pilot programs, including stakeholder updates
- Providing technical support to Claims Handlers/Negotiators via Microsoft Teams or face-to-face
- Ensuring claims are handled to a high standard, processes are followed, and reserves are accurate
- Conducting claim reviews and coaching sessions to ensure adherence to tactics and identify development needs
- Supporting claims leakage reduction through coaching and feedback
- Creating and maintaining training materials aligned with best practices and legal requirements
- Delivering technical training to new and existing team members
- Conducting litigation review meetings and technical audits of external suppliers
- Staying updated on market trends and ensuring compliance with policies and regulations
Experience & knowledge:
- Strong motor claims experience and technical claims handling background
- Knowledge of motor claims processes, legislation, and FCA requirements
- Experience in coaching, training, and providing feedback
Skills:
- Excellent communication, negotiation, and influencing skills
- Strong problem-solving and organizational skills
- Good numeracy and literacy skills
Behaviours:
- Customer-focused and process improvement driven
- Supportive of colleagues’ development
- Proactive, detail-oriented, and able to work independently and in teams
- Confident in presenting complex information clearly
- Self-motivated, organized, flexible, and positive
- Driven to contribute to business success
If you’re ready for the challenge and want to join our vibrant team, we want to hear from you today. We prioritize our people, offering an energetic, supportive, and inspiring workplace. Check out our full range of perks here. Our Talent team is happy to share more about what we offer and what we’re looking for.
Personal Injury Technical Claims Coach employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Technical Claims Coach
✨Tip Number 1
Familiarise yourself with the latest trends in personal injury claims and the specific legislation that affects them. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with current or former employees of 1st Central, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes in previous roles. Highlighting your problem-solving skills and ability to implement change will resonate well with the hiring team, as they value continuous improvement.
✨Tip Number 4
Practice your communication and coaching techniques, as these are crucial for the role. Being able to clearly convey complex information and provide constructive feedback will set you apart from other candidates.
We think you need these skills to ace Personal Injury Technical Claims Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your personal injury claims handling experience and technical knowledge. Use specific examples that demonstrate your skills in coaching, training, and process improvement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your ability to manage stakeholders and improve processes.
Showcase Relevant Skills: Emphasise your excellent communication, negotiation, and problem-solving skills in your application. Provide examples of how you've successfully influenced others or resolved complex issues in previous roles.
Research the Company: Familiarise yourself with 1st Central's values and recent achievements, such as their recognition at the British Insurance Awards. This will help you tailor your application and show genuine interest in the company.
How to prepare for a job interview at First Central Services
✨Showcase Your Technical Knowledge
Make sure to highlight your personal injury claims handling experience during the interview. Be prepared to discuss specific cases or scenarios where you successfully navigated complex claims processes, as this will demonstrate your technical understanding and expertise.
✨Demonstrate Coaching Skills
Since the role involves coaching and training, be ready to share examples of how you've supported colleagues in their development. Discuss any training materials you've created or sessions you've led, as this will show your ability to enhance team performance.
✨Emphasise Continuous Improvement Mindset
Talk about your approach to process improvements. Share instances where you've identified inefficiencies and implemented changes that led to better outcomes. This will align with the company's focus on continuous improvement and innovation.
✨Prepare for Stakeholder Interaction
Given the need to manage stakeholders at all levels, think of examples where you've effectively communicated or negotiated with different parties. Highlight your people skills and how you've built relationships to achieve successful outcomes.
