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- Tasks: Manage personal injury claims and support customers through their journey.
- Company: Join 1st Central, a leading insurance company with award-winning culture.
- Benefits: Flexible hybrid working, competitive salary, and great career development.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while growing your expertise.
- Qualifications: Experience in handling complex personal injury claims and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a specialist in the field of handling complex personal injury claims? Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge? Looking for the next step up? Well look no further! We’re on the lookout for a skilled and experienced Personal Injury Specialist to join our team in either Haywards Heath, West Sussex or Salford Quays, Manchester on a 12-month fixed term contract.
It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.
You’ll be a great fit for the role if you have these skills:
- Investigative mindset: you’re able to research facts, review documents and build strong claims cases.
- Clear communication: you’re confident communicating with clients, insurers and solicitors.
- Analytical approach: you’re able to assess evidence, evaluate complex claims and make sound decisions.
- Negotiation skills: you’re capable of negotiating fair settlements with relevant parties.
- Deadline-driven: you’re able to manage multiple deadlines and meet legal and claim requirements.
We love flexibility and hybrid working – the first 3 months will be in the office full time for training and support. Upon completing 3 months of service and subject to your performance hybrid working can begin at 4 days from home and 1 day a week in the office. If you prefer to be in the office more that’s good with us!
What’s involved: You’ll own and manage a portfolio of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:
- Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles
- Specific KYO Claimant solicitors
- Initial fraud concern cases, if not retained by Fraud, e.g., LVI
- Moderate bodily injury claims and psychological trauma
- Claims managed within the Personal Injury Claims Portals
Personal Injury Specialist (12 Month FTC) employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Specialist (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know 1st Central. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your personal injury knowledge. Be ready to discuss complex claims and showcase your negotiation skills. We want to see how you handle real-life scenarios!
✨Tip Number 3
Show off your investigative mindset! During interviews, share examples of how you've built strong claims cases. This will demonstrate your analytical approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at 1st Central.
We think you need these skills to ace Personal Injury Specialist (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Injury Specialist role. Highlight your experience with complex claims and any specific knowledge of Scottish and Irish claims. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about personal injury claims and how your investigative mindset and negotiation skills make you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through your CV or cover letter, let us see how you can connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at First Central Services
✨Know Your Stuff
Make sure you brush up on personal injury claims, especially those involving vulnerable road users. Familiarise yourself with the specific types of claims mentioned in the job description, like pedestrian and motorcyclist cases. This will show that you're not just interested in the role but also knowledgeable about the nuances of the field.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare to demonstrate your ability to convey complex information simply. Think of examples where you've effectively communicated with clients or other stakeholders. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Ready to Negotiate
Negotiation skills are crucial for a Personal Injury Specialist. Prepare for potential role-play scenarios where you might need to negotiate settlements. Think about your past experiences where you successfully negotiated outcomes and be ready to share those stories.
✨Time Management is Key
With multiple deadlines to manage, it's important to showcase your organisational skills. Be prepared to discuss how you prioritise tasks and manage your time effectively. You could even bring a planner or a digital tool you use to keep track of your workload as a visual aid during the interview.