Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer inquiries and complaints while supporting team processes.
- Company: Leading insurance company with a strong reputation.
- Benefits: Flexible hybrid work model, competitive salary, and supportive team environment.
- Why this job: Join a dynamic team and make a difference in customer relations.
- Qualifications: Strong problem-solving, communication, and organisational skills; admin experience preferred.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance company is seeking a Customer Relations Administrator in Manchester or Haywards Heath. This 12-month fixed-term contract involves logging and managing customer inquiries and complaints while supporting team processes.
Candidates should demonstrate strong problem-solving, communication, and organizational skills, with previous administrative experience preferred.
The position offers a flexible hybrid work model, promoting both remote and office work.
Customer Relations Specialist - Hybrid (12-Month FTC) in Manchester employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Specialist - Hybrid (12-Month FTC) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relations. We should focus on showcasing our problem-solving skills and how we handle complaints effectively.
✨Tip Number 3
Dress the part, even if it’s a hybrid role! First impressions matter, so let’s make sure we look professional for any video calls or in-person meetings.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Customer Relations Specialist - Hybrid (12-Month FTC) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer relations and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Relations Specialist role. Share specific examples of how you've handled customer inquiries or complaints in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Just tell us what we need to know about your skills and experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at First Central Services
✨Know the Company Inside Out
Before your interview, take some time to research the insurance company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Relations Specialist, you'll need to demonstrate strong problem-solving abilities. Prepare specific examples from your past experiences where you've successfully resolved customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've communicated with customers in previous positions. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to manage customer interactions professionally.
✨Prepare for Hybrid Work Questions
Since this position offers a hybrid work model, be prepared to discuss your experience with remote work. Highlight how you stay organised and maintain productivity when working from home, as well as how you plan to collaborate with the team in the office.
