Intelligence Coordinator (12 Month FTC)

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Are you passionate about uncovering hidden insights and driving impactful decisions? Do you thrive in dynamic environments where every piece of information counts? If so, we have the perfect opportunity for you! We’re looking for an Intelligence Coordinator to join our Claims and Fraud department in Haywards Heath, West Sussex on a 12-month fixed term contract opportunity.

You will undertake general administration duties for the Counter Fraud Services department in a timely manner and be responsible for the management of external data requests submitted under the Data Protection Act for the prevention and detection of crime. Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more that's good with us too.

You’ll be a great fit for the role if you have these skills:

• Communication: Clear and effective communication is vital for conveying findings and collaborating with colleagues.
• Attention to detail: Accuracy in data collection and analysis is critical to avoid errors that could impact decisions.
• Problem solving: You’ll have the ability to identify issues and develop effective solutions.
• Analytical: Ability to analyse a variety of data and identify patterns and insights.

What’s involved:

• You’ll log and triage incoming work for the SIU team (such as DPA requests and research reports).
• You’ll respond to Data Protection Act requests made under Schedule 2, Part 1, Paragraph 2 of the Data Protection Act 2018 for fraud prevention and detection purposes.
• You’ll produce written witness statements for criminal prosecutions, with attendance at court where required.
• You’ll manage the fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Fraud Team Leader as necessary.
• You’ll load intelligence data to relevant industry fraud databases.
• You’ll assist with policy/claims reviews and basic analysis, identifying and referring suspect claims and policies to the relevant Counter Fraud Teams.
• You’ll monitor and record daily declines from fraud databases and escalate to the Intelligence Manager where appropriate.
• You’ll work basic IFB (Insurance Fraud Bureau) reports and provide feedback to the IFB as required.
• You’ll undertake desktop research and produce written research reports if required.
• You’ll maintain the SIU team’s policy and claim referral records, ensuring data is updated and accurate.
• You’ll respond and triage emails sent to the Intelligence team, directing them to the relevant Intelligence Analysts.
• You’ll conduct DVLA Keeper checks using the KADOE system on behalf of Claims and Fraud teams.
• You’ll provide support to the Intelligence Analysts and Fraud Team Leader.
• You’ll ensure compliance with company financial crime procedures and related policies.
• You’ll meet agreed fraud KPIs and targets.
• You’ll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
• You’ll be compliant with health and safety policies at all times.
• You’ll ensure compliance with Company and other relevant standards/regulations at all times.