Image Engineer

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you a great communicator who enjoys learning new skills and managing your own time? If so, we’d love to have you on our team! We’re looking for enthusiastic individuals who are eager to grow and make a positive impact with us.

We’re looking for a Image Engineer to join our Performance team in our Haywards Heath, West Sussex office.

In this role you’ll work within the existing engineering team, you will engineer and authorise vehicle repairs, produce inspection reports and make decisions regarding settling claims for total loss cases. You’ll also communicate with the customer to ensure claims are settled in the most appropriate manner whilst considering business requirements.

Core skills we’re looking for to succeed in the role:

• Enthusiasm and a willingness to learn new skills
• Good communication skills, both verbal and written

What’s involved:

• Engineer and authorise vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration.
• Taking technical calls, producing inspection reports, and making total loss decisions whilst authorising supplementary estimates.
• Negotiate settlement of motor vehicles.
• Liaise directly with customers to ensure that claims are settled in the most appropriate manner.
• Communicate effectively with customers and network of third parties, explaining complex decisions in an understandable way.
• Identify fraudulent activity through investigative practice and liaise with claims colleagues.
• Support the total loss valuation handlers by delivering the valuation and settling claims.
• Engage with the network of third parties to develop strong working relationships.
• Work to agreed timescales and business parameters, ensuring all work is carried out within agreed KPI’s and SLA’s.
• Ensure all work is carried out in accordance with our company values.
• Comply with the requirements of the Group Code of Conduct and Fitness and Propriety policies.
• Any other reasonable duties.

Experience & knowledge

• Experience of working within the repair industry, mechanical / body.
• Experience of resolving complex customer / repairer problems / issues / complaints.
• Able to understand and interpret client requirements.
• Strong negotiating skills for rate agreement and delivery.
• Ability to prioritise and plan in response to customer/business drivers.
• Advanced computer literacy skills.
• Extensive vehicle make up knowledge.
• Knowledge of relevant legislation.

Behaviours

• Commercially focussed
• Self-motivated and enthusiastic
• An organised and pro-active approach
• Emphasis on attention to detail and accuracy
• Takes initiative to make decisions
• Ability to work on own initiative and as part of a team
• A flexible approach and positive attitude
• Strives to drive business improvements to contribute to the success of the business

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

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