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- Tasks: Join us as a Digital Workspace Technician, managing and improving our tech for seamless IT support.
- Company: 1st Central is a leading insurance company known for great value and excellent service.
- Benefits: Enjoy a starting salary of £32,167 to £40,209, 25 days holiday, and a supportive team environment.
- Why this job: Be part of an award-winning company that values innovation and collaboration in a vibrant workplace.
- Qualifications: Experience in IT systems, digital workplace tech, and strong communication skills are essential.
- Other info: We offer perks like £100 off car insurance and a unique 'You' day for personal occasions.
The predicted salary is between 28100 - 36000 £ per year.
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is pretty impressive!
We\’re looking for Digital Workspace Technicians, based in our office in Salford Quays, Manchester. You will implement, manage, and continuously improve digital workplace technology, integrating it with adjacent IT services. Your role involves ensuring seamless IT support by proactively resolving technical issues, taking calls from users, resolving incidents and problems within SLA, and providing technical advice.
The role also focuses on automating or eliminating repeatable tasks to reduce administrative overhead for workplace operations and the service desk. You will collaborate with technology teams, end-users, product managers, IT security, and compliance to ensure alignment with policies and best practices. A key focus will be leveraging Generative AI (Gen-AI) and automation to optimize workflows, enhance collaboration, and improve IT support, ultimately reducing digital friction and driving better business outcomes.
Core skills required to succeed in this role include:
- Excellent communication skills, both verbal and written
- Strong time management and organizational skills
- Ability to troubleshoot and resolve IT issues efficiently
- Effective collaboration across business functions, IT teams, and vendors
- Understanding of automation and AI adoption, scripting (PowerShell, Python), and AI-driven IT solutions
- Experience in change management and continuous improvement to drive service enhancements
What we can offer you:
- Starting salary from £32,167 to £40,209, depending on experience
- 25 days holiday plus 8 bank holidays, plus an extra \’You\’ day off for personal occasions or rest
- A fully supportive team environment
- £100 off your car insurance
Key responsibilities include:
- Handling user calls, logging, analyzing, triaging, and prioritizing IT incidents, problems, and changes
- Providing first-line investigation and diagnosis of incidents and service requests
- Resolving IT issues within SLAs and escalating when necessary
- Verifying resolutions with users and updating ITSM records
- Managing incidents and service requests throughout their lifecycle
- Identifying trends and escalating recurring issues for improvement
- Ensuring end-user computing environments are efficient and up-to-date
- Providing technical advice and support to end-users to maximize digital workplace tools
- Identifying opportunities for Gen-AI enhancements in the workplace
- Supporting AI-driven Digital Experience Monitoring (DEM) tools
- Using AI for proactive issue detection, minimizing downtime
- Automating experience surveys and sentiment analysis
- Deploying AI-powered copilots for self-service support
- Supporting and managing end-user devices, including provisioning, security, and lifecycle management
- Building, configuring, and deploying desktops, laptops, and mobile devices
- Ensuring device security, performance, and compliance
- Implementing and managing endpoint automation for software deployment and updates
- Maintaining OS images and ensuring standards are met
- Partnering with IT and security teams for compliance
- Monitoring and improving end-user computing infrastructure
- Troubleshooting hardware/software issues, providing remote and hands-on support
- Overseeing device lifecycle management and secure disposal/upgrades
- Supporting security measures like encryption and antivirus
- Documenting processes and troubleshooting steps in a knowledge base
- Proactively monitoring IT systems for recurring issues
- Analyzing incident data to identify trends and propose improvements
- Participating in major incident management and troubleshooting outages
- Providing technical oversight of vendor relationships
- Supporting product strategies and ensuring alignment with vendor roadmaps
- Driving digital workspace adoption and smooth technology rollouts
- Collaborating with business teams on digital initiatives
- Implementing and managing Digital Adoption Platforms (DAPs)
- Developing training materials and best practices
- Training service desk analysts and IT support teams
- Identifying automation opportunities to improve productivity
- Evaluating and deploying AI-powered DEM tools
- Supporting AI adoption to enhance employee experience
- Complying with the Group Code of Conduct and relevant policies
- Supporting a 24/7 on-call rota for business support
Experience & Knowledge:
- Experience managing/supporting IT systems, service desk, or digital workplace tech
- Experience with digital employee experience (DEX), endpoint management, analytics, automation tools
- Hands-on with Microsoft 365, Azure AD, Intune, AI-powered collaboration tools (e.g., Microsoft Copilot, OpenAI)
- Experience with modern management of endpoint devices (Windows, macOS, Linux, mobile, virtual desktops)
- Familiarity with ITSM platforms and ticketing processes
- Knowledge of ITIL frameworks
- Ability to produce technical documentation and knowledge base articles
- Interest in emerging technologies and their application in IT service delivery
- Knowledge of FCA requirements (including individual responsibilities regarding Consumer Duty)
Skills:
- Excellent communication skills, verbal and written
- Strong organizational and time management skills
- Effective troubleshooting and problem resolution skills
- Ability to work effectively across teams and vendors
- Understanding of automation, scripting (PowerShell, Python), and AI solutions
- Experience in change management and process improvement
Qualifications:
Maintain certifications in Azure technologies (desirable), including:
- MS-900 – Microsoft 365 Fundamentals (desirable)
- Experience with Agile methodologies (Azure DevOps, Jira) (desirable)
- Knowledge of the UK Insurance industry (desirable)
Behaviours:
- Self-motivated and enthusiastic
- Organized and proactive
- Independent and team-oriented
- Flexible and positive attitude
- Driven to improve business processes
- Stay updated on emerging tech trends in cloud, automation, platform management
If you’re ready for the challenge and want to join our vibrant team, we want to hear from you today.
What we offer:
People first. We’re passionate about our colleagues and offer an energetic, supportive, and inspiring workplace. Our perks include:
- Full details of our benefits here
Interested? Reach out to our Talent team for more information about what we’re looking for and what we offer.
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Digital Workspace Technician employer: First Central Services
Contact Detail:
First Central Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workspace Technician
✨Tip Number 1
Familiarise yourself with the latest trends in digital workplace technology, especially around automation and AI. Being knowledgeable about tools like Microsoft 365 and Azure can give you an edge during discussions with our team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. We value effective troubleshooting, so having specific scenarios ready can help demonstrate your capabilities.
✨Tip Number 3
Network with current employees or professionals in the industry to gain insights into our company culture and expectations. This can provide you with valuable information that may help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your experience with change management and continuous improvement. Highlighting your ability to drive service enhancements will resonate well with us, as we focus on optimising workflows and reducing digital friction.
We think you need these skills to ace Digital Workspace Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Digital Workspace Technician role. Focus on your IT support experience, knowledge of automation tools, and any familiarity with Generative AI.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to troubleshoot IT issues and improve digital workplace technology.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your verbal and written communication skills. This could include experiences where you successfully collaborated with teams or provided technical support.
Highlight Continuous Improvement Experience: Discuss any past experiences where you implemented changes or improvements in IT processes. This could involve automating tasks or enhancing user experiences, which are crucial for the Digital Workspace Technician position.
How to prepare for a job interview at First Central Services
✨Showcase Your Technical Skills
Make sure to highlight your experience with digital workplace technology, especially tools like Microsoft 365, Azure AD, and automation scripting. Be prepared to discuss specific projects where you've implemented or improved IT solutions.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively troubleshot and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your analytical thinking.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you may need to support end-users who aren't tech-savvy.
✨Emphasise Collaboration Experience
This position requires working closely with various teams. Share instances where you've successfully collaborated with others, particularly in cross-functional settings, to achieve a common goal or improve processes.
