Digital Workspace Technical Product Manager

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester

Salary: £73,652 - £92,065, depending on experience

Department: Technology and Data

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service.

We’re on the hunt for a Digital Workspace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling.

You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement.

You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption.

Core skills we’re looking for to succeed in the role:

• Demonstrable understanding of financial management, planning and operational oversight
• Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills, both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions, IT teams, and vendors.
• Ability to drive service improvements through process optimization and automation.
• Ability to align digital workspace initiatives with long-term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency.

What’s involved:

• You’ll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.).
• You’ll lead the engineering lifecycle for all digital workspace platforms—build, release, test, and support—adopting CI/CD and infrastructure-as-code principles.
• You’ll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.
• Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms.
• You’ll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools).
• You’ll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement.
• You’ll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions.
• You’ll use AI/ML techniques to build predictive maintenance models for device and application health.
• You’ll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management.
• You’ll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance.
• You’ll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels.
• You’ll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor.
• You’ll own the roadmap, release pipeline, and technical backlog for digital workspace platforms.
• You’ll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles).
• You’ll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems.
• You’ll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale.
• You’ll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO).
• You’ll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices.
• You’ll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting — covering zero-touch onboarding, application deployment, patch management, and deprovisioning.
• You’ll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals.
• You’ll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions.
• You’ll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery.
• You’ll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments.
• You’ll ensure all incidents, requests, programs, audit actions, vulnerabilities, are resolved within SLA.
• You’ll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required.
• You’ll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget.
• You’ll manage teams, perform 121s, mentoring and development.
• You’ll lead and drive forward the Digital Workspace team's transformation of digital capabilities.
• You’ll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows—are continually improved and matured using automation and AI.
• You’ll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
• You’ll ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times.
• You’ll act as deputy to the Tech Senior Leadership Team as required.

Experience & Knowledge:

• Significant demonstrable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop.
• Proven expertise in scripting and automation tools (PowerShell, Python, Graph API).
• Demonstrated ability to implement and maintain AI-based support systems and experience platforms.
• Advanced knowledge of ITSM, Agile, and integration pipelines.
• Strong experience managing and remediating digital experience via DEM tools.
• Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments.
• Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change.

Automation & AI Integration Expertise

Data-Driven Decision-Making using telemetry

Security & Compliance by Design

Technical Communication & Documentation

Qualifications:

• Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 – Microsoft 365 Administrator Expert, SC-300 – Identity & Access Administrator, AI-102 – Designing & Implementing AI Solutions in Azure, ITIL v4 Foundation.

Skills:

• Demonstrable understanding of financial management, planning and operational oversight.
• Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills, both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions, IT teams, and vendors.
• Ability to drive service improvements through process optimization and automation.
• Ability to align digital workspace initiatives with long-term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency.

Behaviours:

• Self-motivated and enthusiastic.
• An organised and proactive approach.
• Ability to work on own initiative and as part of a team.
• A flexible approach and positive attitude.
• Strives to drive business improvements to contribute to the success of the business.
• Stay up to date with emerging technologies and trends in cloud architecture, automation, and platform management.

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

What can we do for you? People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, supportive.

To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

86% of people would recommend a friend to work at First Central.

• Simply Health Cash plan. Reclaim the cost of your eye tests, dental appointments, physiotherapy and more.
• Flexible Bank Holidays. Eight flexible bank holidays; you can choose which festivals you observe.
• Everyone gets a paid day off annually to volunteer.
• Electric Car Scheme. Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing.
• Flexible Working. We’re flexible; most roles let you mix office and home working. We work fluidly around core hours.
• Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you.